Customer Service Specialist
4 weeks ago
Job Summary
Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek -- so they can do what they do best: improve the world around us.
Key Responsibilities
- Interface with customers, logistics, manufacturing and/or sales or service representatives to handle a variety of pre-sales or post-sales service functions.
- Respond to and/or provide assistance to Agilent trade customer and internal customers in areas such as product/service order fulfillment processes, customer service requests, marketing-Sales team requests, product changes or returns, contact creations-update in CRM, contract issues/administration or data administration.
- May act as SAP CRM Data entry resource for team responsible for creating Leads, Non Leads and Marketing response.
- Resolve problems by applying established policies, procedures and tactics.
Requirements
- Requires Bachelor Degree of education as mandatory requirement.
- Specialized training/certification, or equivalent combination of education and experience is preferred.
- Typically minimum of 3-5 years relevant experience for entry to this level.
- Requires extensive knowledge and skills to complete specialized tasks.
Agilent Technologies Inc. is an equal opportunity employer.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.
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