Hotel Service Associate

2 weeks ago


Pune, Maharashtra, India AccorHotel Full time

Job Summary

We are seeking a highly skilled and enthusiastic Guest Service Associate to join our team at AccorHotel. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities

  • Deliver outstanding customer service, responding to guest inquiries and resolving any issues in a professional and courteous manner.
  • Perform opening and closing procedures, maintaining a high level of cleanliness and organization in the assigned area.
  • Monitor operating supplies, reducing waste and spoilage, and maintaining a high level of efficiency in daily operations.
  • Collaborate with colleagues to achieve team goals, demonstrating a strong commitment to teamwork and a positive attitude.
  • Stay up-to-date with hotel services and facilities, providing guests with accurate information and recommendations.

Requirements

  • Prior experience in a similar role, preferably in the luxury hotel industry.
  • Strong operational and technical knowledge, with a passion for delivering exceptional service.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.

What We Offer

As a Guest Service Associate at AccorHotel, you will have the opportunity to develop your skills and knowledge in a dynamic and supportive environment. We offer a competitive salary and benefits package, as well as opportunities for career advancement and professional growth.



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