Hotel Manager

2 weeks ago


Pune, Maharashtra, India AccorHotel Full time

Job Summary:

As a Front Office professional at AccorHotel, you will be responsible for ensuring that guests have a seamless and enjoyable experience during their stay. This involves providing warm and personalized service, maintaining high standards of cleanliness and organization, and collaborating with various departments to ensure seamless communication and coordination.

Key Responsibilities:

  • Customer Service: Respond to customer queries in a timely and efficient manner, resolving issues and ensuring customer satisfaction.
  • Team Collaboration: Establish and maintain seamless coordination with all departments to ensure maximum cooperation, productivity, and guest service.
  • Cleanliness and Organization: Maintain high standards of cleanliness and organization in all areas of the hotel, including guest rooms, public areas, and executive offices.
  • Problem-Solving: Anticipate and resolve potential issues that may affect the interests of the hotel, bringing matters to the attention of management as needed.

Requirements:

  • Qualifications: Relevant diploma or degree in Hotel Management, and excellent problem-solving and interpersonal skills.
  • Experience: At least [X] years of experience in a similar role, with a proven track record of providing exceptional customer service and maintaining high standards of cleanliness and organization.

Working Conditions:

This is a full-time position that requires working in a fast-paced environment with variable hours, including evenings, weekends, and holidays.



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