Hotel Operations Manager
6 days ago
The Room Division Manager is responsible for overseeing the operations of the Rooms Division, ensuring smooth and efficient operations to enhance the guest experience, maintain high standards of service, and maximize revenue opportunities.
Key Responsibilities- Operational Management
- Oversee the daily operations of the Front Office, Housekeeping, Concierge, and Guest Services departments.
- Ensure seamless coordination between all rooms division departments to deliver high-quality guest service.
- Manage room inventory, ensuring the hotel maximizes occupancy and revenue while maintaining guest satisfaction.
- Ensure that all guest requests and complaints are handled promptly and efficiently.
- Conduct regular inspections of guest rooms and public areas to ensure cleanliness and adherence to hotel standards.
- Recruit, train, and manage a team of front office, housekeeping, and guest services staff.
- Create staff schedules to ensure sufficient coverage for all shifts while managing labor costs.
- Develop and mentor department heads and staff, providing guidance and support to improve performance.
- Conduct regular performance reviews and ensure ongoing training and development programs are in place.
- Promote a guest-first approach across all Rooms Division operations.
- Address guest feedback and complaints, taking immediate actions to resolve issues and enhance the guest experience.
- Ensure VIP guest services are delivered in line with the hotel's standards.
- Foster positive relationships with repeat and loyal guests, enhancing guest retention and satisfaction.
- Develop and manage the Rooms Division budget in coordination with the General Manager and Finance Department.
- Analyze rooms division performance, identifying opportunities to maximize revenue and minimize costs.
- Monitor room rates and market trends to implement pricing strategies and maintain competitive positioning.
- Track, analyze, and report key metrics such as occupancy, ADR (Average Daily Rate), and RevPAR (Revenue Per Available Room).
- Ensure compliance with all hotel policies, procedures, and safety regulations.
- Adhere to all local, state, and federal laws regarding fire, health, and safety regulations.
- Maintain the highest standards of hygiene, cleanliness, and security across all areas of the Rooms Division.
- Oversee the management and maintenance of property management systems (PMS), guest relationship management systems, and other relevant software.
- Identify opportunities to improve guest services through technology and system enhancements.
- Collaborate with IT and other departments to ensure seamless system integration and operations.
- Collaborate with other department heads, such as F&B, Sales, and Marketing, to ensure a unified approach to guest service and hotel operations.
- Participate in meetings with the executive team to report on Rooms Division performance and discuss strategies for improvement.
Qualifications
- Bachelor's degree in Hospitality Management, Business Administration, or related field.
- Minimum of 5 years of experience in hotel management, with at least 3 years in a supervisory role within Rooms Division operations.
- Strong leadership and communication skills.
CTC Range - Upto 8 Lacs
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