
Automotive Customer Engagement Specialist
10 hours ago
We are seeking a highly skilled Automotive Service Advisor to join our team in Kerala, India.
About the Role:- The key point of contact between our customers and workshop team will be responsible for providing exceptional service and ensuring smooth communication.
- Greet customers and understand their vehicle service needs.
- Provide accurate service estimates and timelines.
- Coordinate between customers and technical team for seamless service delivery.
- Follow up with customers on service progress and post-service satisfaction.
- Maintain accurate service records and manage appointments.
- Promote additional services and genuine spare parts when appropriate.
- Minimum 2+ years experience in automotive service advisory role or customer service in automotive industry.
- Good understanding of German premium car brands (BMW, Mercedes, Porsche, Mini Cooper preferred).
- Excellent communication and interpersonal skills.
- Organized, customer-centric, and solution-oriented.
- Passion for automobiles and eagerness to learn.
This is an excellent opportunity to work in a professional environment, engage with premium automotive clients, and have competitive salary and career growth potential.
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