Salem Customer Engagement Specialist

1 day ago


Rajkot, Gujarat, India beBeeCustomer Full time ₹ 5,00,000 - ₹ 10,00,000

We are seeking a skilled Customer Engagement Specialist to join our team. This is a full-time on-site role located in Salem, where you will be responsible for making outbound calls to potential customers, providing detailed information about our travel packages, answering customer inquiries, and handling bookings.

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  • Responsibilities:
  • Follow up on leads and maintain customer databases with professionalism and problem-solving skills.
  • Ensure customer satisfaction through expert communication and negotiation.

Required Skills:

  • Excellent communication and interpersonal skills in Tamil, English and Hindi.
  • Experience with customer service and outbound calling.
  • Strong persuasion and negotiation skills.
  • Proficiency in using CRM software and maintaining customer databases.
  • Ability to work independently and as part of a team.
  • High school diploma or equivalent; a degree in Business Administration or a related field is a plus.
  • Experience in the travel and tourism industry is beneficial.
  • Problem-solving skills and a customer-focused and polite attitude.

Benefits:

  • A chance to work with a leading tour operator with over 21 years of experience in crafting exceptional travel experiences.
  • The opportunity to specialize in all-inclusive international packages with Tamil-speaking tour managers.
  • Ongoing training and development to enhance your skills and knowledge.

Key Qualifications:

• Strong understanding of the travel and tourism industry.

• Ability to work in a fast-paced environment.

• Excellent time management and organizational skills.

• Strong analytical and problem-solving skills.

• Excellent communication and interpersonal skills.



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