Automotive Support Professional

4 days ago

Rajkot, Gujarat, India beBeeCustomer Full time ₹ 45,00,000 - ₹ 90,00,000
Job Title: Automotive Support Professional

This role involves providing high-quality customer service and support in relation to vehicle issues.

  • Resolve customer complaints regarding vehicle problems (mechanical, electrical, or software-related) in a timely and effective manner.
  • Supply accurate information and solutions regarding warranty coverage, claims, and service processes to customers.
  • Coordinate with service centers, mechanics, or technical teams to ensure that customer problems are resolved promptly.
  • Manage and track warranty claims, ensuring that all documentation is complete and accurate.
  • Offer initial technical guidance based on customer feedback to resolve issues efficiently.
  • Follow up with customers until the issue is resolved and maintain high levels of customer satisfaction.
  • Maintain records of all interactions, complaints, issues, and solutions using CRM tools for future reference.
  • Escalate complex cases to higher technical support or warranty teams when necessary.

Becoming an Automotive Support Professional requires specific skills and qualifications.

  • Education: A minimum graduate degree in any field; preference given to candidates with an automotive or technical background.
  • Experience: 1–3 years of experience in customer support, automotive services, or warranty handling is preferred.
  • Language: Proficiency in Hindi and English; proficiency in other regional languages is a plus.
  • Technical Knowledge: Basic understanding of vehicle systems or prior experience in an auto-related role is advantageous.

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