Technical Support Engineer

3 days ago

Thāne, Maharashtra, India beBeeSecurity Full time ₹ 6,00,000 - ₹ 10,00,000

About the Role:

We are seeking a talented Technical Support Engineer to join our team. As a key member, you will provide technical assistance to customers and internal teams by troubleshooting, resolving, and documenting issues related to our software solutions—built on Java and Python, focusing on security technologies including PKI (Public Key Infrastructure).

This is an ideal opportunity for early-career engineers passionate about customer success, problem-solving, and working on secure software platforms.

Key Responsibilities:
  • Respond to support tickets and technical inquiries from customers via email, chat, and ticketing systems.
  • Troubleshoot and resolve issues related to Java and Python-based applications.
  • Investigate and assist with cryptographic protocols, certificate validation, key management, and other PKI-related functions.
  • Reproduce customer-reported issues in internal environments and work with engineering teams for resolution.
  • Write and maintain support documentation, knowledge base articles, and diagnostic tools.
  • Escalate complex technical issues to senior support engineers or development teams as needed.
Required Qualifications:
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 2-3 years of experience in a technical support or engineering role.
  • Proficient in Java and Python for debugging and scripting tasks.
  • Understanding of PKI concepts including X.509 certificates, SSL/TLS, digital signatures, and keystores.
  • Familiarity with tools such as keytool, openssl, or similar.
  • Strong analytical and problem-solving skills.
  • Excellent verbal and written communication skills.
Preferred Qualifications:
  • Experience working with REST APIs, and tools like Postman.
  • Exposure to Linux/Unix environments and command-line tools.
  • Understanding of secure coding practices and security-first design.
  • Experience with ticketing systems like Service Now, Jira.

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