VIP Guest Services Specialist

2 days ago


Goa, India Big Daddy Casino Full time
Job Description

The Associate VIP Services role at Big Daddy Chain of Casinos is dedicated to delivering exceptional service to our esteemed VIP guests.

Key Responsibilities:
  • Escorting VIP Guests:
    Provide personalized escort services for VIP guests throughout the casino, ensuring they are comfortably guided to various locations.
  • Handling the Hotline Phone:
    Answer and manage VIP hotline calls with professionalism and efficiency, addressing guest inquiries and resolving issues.
  • Closing of Guest Bands:
    Manage the process of closing guest membership bands, updating systems and records to reflect changes in membership status.
  • Handling the Fleet Management System:
    Operate the Fleet Management System software to coordinate transportation and other logistical needs for VIP guests.
  • Handling All Guest Queries:
    Respond to all guest queries with courtesy and professionalism, providing information on casino amenities and events.
Requirements:
  • High school diploma or equivalent; further education in hospitality or a related field is advantageous.
  • Strong communication and interpersonal skills.
  • Proficiency in using software systems, including Fleet Management.
  • Ability to work in a fast-paced environment with attention to detail.
  • Flexibility to work various shifts, including nights, weekends, and holidays.

Personal Attributes:
Professional appearance and demeanor, strong problem-solving skills, ability to maintain confidentiality, and genuine passion for delivering exceptional guest service.


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