VIP Service Ambassador
3 weeks ago
Job Summary:
The VIP Associate role at Big Daddy Casino is dedicated to delivering exceptional service to our esteemed VIP guests. This position involves providing personalized escort services, managing the hotline, handling membership closures, utilizing the Fleet Management System, and addressing all guest queries. The ideal candidate will possess excellent interpersonal skills and a deep understanding of casino operations.
Key Responsibilities:
- Providing VIP Escort Services:
- Offer personalized escort services for VIP guests throughout the casino, ensuring they are comfortably guided to various locations, including gaming areas, restaurants, and entertainment venues.
- Provide insights and recommendations to enhance the guest experience.
- Handling the Hotline Phone:
- Answer and manage VIP hotline calls with professionalism and efficiency, addressing guest inquiries, resolving issues, and facilitating service requests.
- Closing of Guest Bands:
- Manage the process of closing guest membership bands, ensuring accurate documentation and compliance with policies, and explaining the implications and benefits of band closure to guests.
- Handling the Fleet Management System:
- Operate the Fleet Management System software to coordinate transportation and other logistical needs for VIP guests, scheduling and monitoring vehicle availability, and liaising with drivers and transportation providers to accommodate guest requests.
- Handling All Guest Queries:
- Respond to all guest queries with courtesy and professionalism, ensuring a positive experience, and providing information on casino amenities, events, and services.
Requirements:
- High school diploma or equivalent, further education in hospitality or a related field is advantageous.
- Strong communication and interpersonal skills.
- Proficiency in using software systems, including Fleet Management.
- Ability to work in a fast-paced environment with attention to detail.
Personal Attributes:
- Professional appearance and demeanor.
- Strong problem-solving skills and ability to think on your feet.
- Ability to maintain confidentiality and handle sensitive information discreetly.
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