VIP Services Associate

3 weeks ago


Goa, India Big Daddy Casino Full time
Big Daddy Casino seeks a highly skilled VIP Associate to deliver exceptional service to our esteemed guests. Job responsibilities include escorting guests throughout the casino, managing the hotline, handling membership closures, utilizing the Fleet Management System, and addressing all guest queries. The ideal candidate will possess excellent interpersonal skills and a deep understanding of casino operations. Key responsibilities include Escorting VIP Guests: Provide personalized escort services for VIP guests, ensuring they are comfortably guided to various locations. Handling the Hotline Phone: Answer and manage VIP hotline calls with professionalism and efficiency, addressing guest inquiries and resolving issues. Closing of Guest Bands: Manage the process of closing guest membership bands, ensuring accurate documentation and compliance with policies. Handling the Fleet Management System: Operate the Fleet Management System software to coordinate transportation and other logistical needs for VIP guests, scheduling and monitoring vehicle availability. Handling All Guest Queries: Respond to all guest queries with courtesy and professionalism, ensuring a positive experience. The Associate will also provide information on casino amenities, events, and services, resolving any issues or concerns and escalating to management as necessary. Requirements include a high school diploma or equivalent, strong communication and interpersonal skills, proficiency in using software systems, ability to work in a fast-paced environment with attention to detail, and flexibility to work various shifts. Personal attributes include a professional appearance and demeanor, strong problem-solving skills, ability to maintain confidentiality, and a genuine passion for delivering exceptional guest service.

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