Guest Relation Executive

6 months ago


Goa, India Cadillac Diamond Casino Full time

Requirement:

- **ONLY FEMALES**

Job Summary:
The Guest relation Executive is a crucial member of our GRE, responsible for delivering exceptional customer service to our casino guests. This role involves providing personalized attention, anticipating guest needs, and ensuring a memorable and enjoyable experience for our valued clients.

Key Responsibilities:

- Greet and welcome VIP guests upon arrival
- Act as a primary point of contact for VIP guests, addressing their needs and requests promptly and efficiently.
- Coordinate with various departments to fulfil guest requests, such as reservations, dining, entertainment, and transportation.
- Maintain a comprehensive knowledge of casino services, promotions, and special events to effectively communicate and upsell to VIP guests.
- Handle and resolve guest inquiries, concerns, or issues professionally and in a timely manner.
- Maintain confidentiality and discretion when dealing with VIP guest information and requests.
- Collaborate with the VIP Services Supervisor and other team members to ensure a seamless and personalized guest experience.
- Perform other duties as assigned by the VIP Services Manager.

**Requirements**:

- Previous experience in customer service, preferably in a casino or luxury hospitality setting.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Knowledge of casino games and industry is a plus.

**Salary**: ₹15,000.00 - ₹30,000.00 per month

**Benefits**:

- Food provided
- Health insurance
- Provident Fund

Schedule:

- Day shift

**Experience**:

- total work: 1 year (preferred)

Ability to Commute:

- Goa, Goa (required)

Ability to Relocate:

- Goa, Goa: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**
+91 8956215382



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