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Guest Relation
1 week ago
**WE ARE HIRING**
**Job designation:
- Guest Relations**
**Job location:
- Goa**
**Salary:
- 20,000-25,000 per month**
**Experience:
- **
**Total experience:
- **
- 5 years of experience in a customer-facing role,
**Minimum experience:
- **
- At least 1-2 years of experience in a customer-facing role,
**Education:
- **
- A high school diploma or equivalent is required. Additional certification or coursework in hospitality, customer service, or related fields is a plus.
**Skillset:
- **
- **Good communication skills**:
- **Proficiency with MS Office**
**ONLY FEMALES REQUIRED**
**IMMEDIATE JOINERS REQUIRED**
**Introduction**:
As a Guest Relations professional, you will play a crucial role in ensuring our guests feel welcomed, attended to, and have a seamless and enjoyable experience throughout their interaction with our organization.
**Responsibilities**:
- **Warm Reception**: Greet guests with a friendly and welcoming demeanor, creating a positive first impression.
- **Communication Excellence**: Effectively communicate with guests to understand their needs, provide information, and address any concerns promptly.
- **Issue Resolution**: Act as a liaison between guests and relevant departments to resolve concerns, ensuring a satisfactory resolution for all parties.
- **Hospitality**: Provide personalized assistance, recommendations, and support to enhance the overall guest experience.
- **Feedback Collection**: Proactively seek feedback from guests to identify areas for improvement and report findings to the management team.
- **Coordination**: Collaborate with various departments to ensure seamless execution of events, bookings, and special requests.
- **Maintaining Records**: Keep detailed records of guest interactions, feedback, and preferences to enhance future interactions and personalize services.
**Requirements**:
- **Excellent Communication Skills**: Strong verbal and written communication skills to effectively engage with guests.
- **Customer Service Orientation**: A customer-centric approach with a genuine desire to exceed guest expectations.
- **Problem-Solving Ability**: Proven ability to handle guest concerns and resolve issues with tact and diplomacy.
- **Multitasking Skills**: Ability to manage multiple tasks simultaneously and prioritize effectively in a fast-paced environment.
- **Team Player**: Collaborative mindset with the ability to work harmoniously with diverse teams and departments.
- **Empathy**: Demonstrate empathy towards guests' needs and concerns, ensuring a compassionate approach in all interactions.
**FULL TIME**
**Languages:
- English, Hindi and Marathi**
**Salary**: ₹35,000.00 - ₹40,000.00 per month
Ability to Relocate:
- Goa, Goa: Relocate before starting work (required)
Work Location: In person
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