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Guest Relation

1 month ago

Goa, India Paradigm Consultancies Full time

**WE ARE HIRING**

**Job designation:

- Guest Relations**

**Job location:

- Goa**

**Salary:

- 20,000-25,000 per month**

**Experience:

- **

**Total experience:

- **
- 5 years of experience in a customer-facing role,

**Minimum experience:

- **
- At least 1-2 years of experience in a customer-facing role,

**Education:

- **
- A high school diploma or equivalent is required. Additional certification or coursework in hospitality, customer service, or related fields is a plus.

**Skillset:

- **
- **Good communication skills**:

- **Proficiency with MS Office**

**ONLY FEMALES REQUIRED**

**IMMEDIATE JOINERS REQUIRED**

**Introduction**:
As a Guest Relations professional, you will play a crucial role in ensuring our guests feel welcomed, attended to, and have a seamless and enjoyable experience throughout their interaction with our organization.

**Responsibilities**:

- **Warm Reception**: Greet guests with a friendly and welcoming demeanor, creating a positive first impression.
- **Communication Excellence**: Effectively communicate with guests to understand their needs, provide information, and address any concerns promptly.
- **Issue Resolution**: Act as a liaison between guests and relevant departments to resolve concerns, ensuring a satisfactory resolution for all parties.
- **Hospitality**: Provide personalized assistance, recommendations, and support to enhance the overall guest experience.
- **Feedback Collection**: Proactively seek feedback from guests to identify areas for improvement and report findings to the management team.
- **Coordination**: Collaborate with various departments to ensure seamless execution of events, bookings, and special requests.
- **Maintaining Records**: Keep detailed records of guest interactions, feedback, and preferences to enhance future interactions and personalize services.

**Requirements**:

- **Excellent Communication Skills**: Strong verbal and written communication skills to effectively engage with guests.
- **Customer Service Orientation**: A customer-centric approach with a genuine desire to exceed guest expectations.
- **Problem-Solving Ability**: Proven ability to handle guest concerns and resolve issues with tact and diplomacy.
- **Multitasking Skills**: Ability to manage multiple tasks simultaneously and prioritize effectively in a fast-paced environment.
- **Team Player**: Collaborative mindset with the ability to work harmoniously with diverse teams and departments.
- **Empathy**: Demonstrate empathy towards guests' needs and concerns, ensuring a compassionate approach in all interactions.

**FULL TIME**

**Languages:

- English, Hindi and Marathi**

**Salary**: ₹35,000.00 - ₹40,000.00 per month

Ability to Relocate:

- Goa, Goa: Relocate before starting work (required)

Work Location: In person