Guest Relation Associate

6 days ago


Goa, India The Baywatch Resort, Goa Full time

Job Title: Guest Relations Associate

Department: Front Office

Reports To: Guest Relations Manager

Summary:
The Guest Relations Associate is responsible for providing exceptional customer service to hotel guests, ensuring their satisfaction throughout their stay. They will be the primary point of contact for guests, handling inquiries, resolving issues, and exceeding expectations.

Essential Duties and Responsibilities:

- Greet guests warmly and professionally upon arrival
- Assist with check-in and check-out procedures
- Provide information about hotel amenities, services, and local attractions
- Handle guest inquiries, requests, and complaints promptly and efficiently
- Address guest concerns and resolve issues in a timely and satisfactory manner
- Anticipate guest needs and go the extra mile to exceed expectations
- Maintain a positive and professional demeanor at all times
- Escalate complex issues to the Guest Relations Manager
- Collect and record guest feedback
- Prepare welcome folders and provide information to incoming guests
- Assist with special requests and arrangements for VIP guests
- Promote hotel services and amenities to guests
- Ensure compliance with hotel policies and procedures
- Maintain a clean and organized workspace

**Job Types**: Full-time, Permanent

**Salary**: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Flexible schedule
- Food provided
- Health insurance
- Paid time off

Schedule:

- Fixed shift
- Weekend availability

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

**Speak with the employer**
+91 9209004362



  • Goa, India The Baywatch Resort, Goa Full time

    Job Title: Guest Relations Associate Department: Front Office Reports To: Guest Relations Manager Summary: The Guest Relations Associate is responsible for providing exceptional customer service to hotel guests, ensuring their satisfaction throughout their stay. They will be the primary point of contact for guests, handling inquiries, resolving issues,...


  • Goa, India The Baywatch Resort, Goa Full time

    Job Title: Guest Relations Associate Department: Front Office Reports To: Guest Relations Manager Summary: The Guest Relations Associate is responsible for providing exceptional customer service to hotel guests, ensuring their satisfaction throughout their stay. They will be the primary point of contact for guests, handling inquiries, resolving issues,...


  • Goa, India Regenta central Imperial Candolim, Goa Full time

    2-3 Years of Experience as Guest Relation Executive/ associate in hospitality. Good Communication Skills is Must Handling Guest Queries and Taking Their Feedback. **Job Types**: Full-time, Regular / Permanent **Salary**: ₹15,000.00 - ₹20,000.00 per month **Benefits**: - Health insurance - Provident Fund Schedule: - Day shift - Evening shift -...

  • Guest Relations

    1 week ago


    Goa, India Paradigm Consultancies Full time

    WE ARE HIRING Job designation: - Guest Relations : Female Job location: - Goa, Goa **Salary**: - 28,000- 35,000 per month **Experience**: - Total experience: - 6 years of experience in guest relations or a similar field. - Minimum experience: - 4-5 years of experience in a customer-facing role, preferably in hospitality or a related...

  • Guest Relation

    2 weeks ago


    Goa, India Paradigm Consultancies Full time

    **WE ARE HIRING** **Job designation: - Guest Relations** **Job location: - Goa** **Salary: - 20,000-25,000 per month** **Experience: - ** **Total experience: - ** - 5 years of experience in a customer-facing role, **Minimum experience: - ** - At least 1-2 years of experience in a customer-facing role, **Education: - ** - A high school diploma...


  • Goa Velha, India Bloom Hotel Group Full time

    Guest Relations Officer responsibilities include:Welcoming guests in a friendly and professional way. Addressing and escalating customer complaints. Providing information about facilities, programs and other services. **Job Types**: Full-time, Permanent **Salary**: ₹13,000.00 - ₹19,000.00 per month **Benefits**: - Food provided - Provident...


  • Goa Velha, India Bloom Hotel Group Full time

    Guest Relations Officer responsibilities include:Welcoming guests in a friendly and professional way. Addressing and escalating customer complaints. Providing information about facilities, programs and other services. **Job Types**: Full-time, Permanent **Salary**: ₹10,029.52 - ₹19,000.00 per month **Benefits**: - Food provided - Provident...


  • Goa, India Holiday Inn Resort South Goa Full time

    **Greeting clients.** Greeting guests as they arrive makes a great first impression and helps them feel more at home. - **Coordinating check-ins and check-outs.** Guest relations managers help the front desk operate smoothly to ensure timely check-ins and check-outs. They also coordinate luggage collection and storage and oversee front desk financial...


  • Goa, India Foxoso Hospitality Pvt Ltd Full time

    Guest Check-In and Check-Out:Welcome guests upon arrival. Assist with the check-in and check-out processes. Provide information about hotel amenities, services, and policies. Guest Assistance:Address guest inquiries, requests, and complaints promptly and professionally. Arrange transportation, tours, and other services as requested. Offer assistance with...


  • Goa, India Moustache Escapes Full time

    Step into the captivating world of Moustache Escapes and become an integral part of our mission to create magic as the foremost name in the realm of Indian hospitality. Spanning across vibrant and culturally rich locations throughout India, Moustache Escapes offers a multitude of opportunities for our associates to explore diverse career paths. Through our...


  • Goa, India ReckRute Full time

    **GUEST RELATIONS EXECUTIVE** **Skills**: - Proven experience as a Guest Relations Officer - Familiarity with hospitality industry standards - Proficiency in English; knowledge of additional languages is a plus - Computer literacy - A customer-oriented and professional attitude - An outgoing personality - Outstanding communication abilities - Excellent...


  • Goa, India Hilton Goa Resort Full time

    DescriptionA Guest Relations Manager manages the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience.What will I be doing?As Guest Relations Manager, you will manage the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional...


  • Goa, India Hilton Goa Resort Full time

    A Guest Relations Manager manages the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience.What will I be doing?As Guest Relations Manager, you will manage the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest...


  • Goa, India Hilton Goa Resort Full time

    A Guest Relations Manager manages the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience.What will I be doing?As Guest Relations Manager, you will manage the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest...


  • Goa, India Paradigm Consultancies Full time

    WE ARE HIRING Job designation: - Guest Relations: Hotel Job location: - Silvassa **Salary**: - 25,000-50,000 per month Food and Accommodation provide **Experience**: - Total experience: - 5-7 years of experience in a similar role within the hospitality industry. Minimum experience: - 3-4 years of experience in in a customer service or hospitality...


  • Goa, India Paradigm Consultancy Full time

    WE ARE HIRING Designation: - Guest Relations Executive Location: - Goa Salary: - 25,000 To 28,000 Per Month + Food And Accommodation Education: - Diploma / Degree in Hotel Management Experience: - Total Experience : 4 to 5 Years with hospitality industry - Minimum Experience : 1 -2 Years of Proven experience in a guest-facing role within the...


  • Goa, India Paradigm Consultancy Full time

    WE ARE HIRING Designation: - Guest Relations Executive Location: - Goa Salary: - 25,000 To 28,000 Per Month + Food And Accommodation Education: - Diploma / Degree in Hotel Management Experience: - Total Experience : 4 to 5 Years with hospitality industry - Minimum Experience : 1 -2 Years of Proven experience in a guest-facing role within the...


  • Goa, India Foxoso Hospitality Pvt Ltd Full time

    Guest Check-In and Check-Out:Welcome guests upon arrival.Assist with the check-in and check-out processes.Provide information about hotel amenities, services, and policies.Guest Assistance:Address guest inquiries, requests, and complaints promptly and professionally.Arrange transportation, tours, and other services as requested.Offer assistance with luggage...


  • Goa, India Kish Hospitality Consultant Full time

    Job Description: Guest Relations Executive Kish Hospitality Consultant is seeking an experienced and passionate Guest Relations Executive to join our client at our in Vasco Da Gama, Goa. In this role, you will be responsible for providing exceptional customer service and ensuring a memorable experience for all our guests. **Responsibilities**: - Greet and...


  • Goa, India Kish Hospitality Consultant Full time

    Job Description: Guest Relations Executive Kish Hospitality Consultant is seeking an experienced and passionate Guest Relations Executive to join our client at our in Goa. In this role, you will be responsible for providing exceptional customer service and ensuring a memorable experience for all our guests. **Responsibilities**: - Greet and welcome guests...