Guest Relation Executive
7 months ago
Guest Check-In and Check-Out:Welcome guests upon arrival.
Assist with the check-in and check-out processes.
Provide information about hotel amenities, services, and policies.
Guest Assistance:Address guest inquiries, requests, and complaints promptly and professionally.
Arrange transportation, tours, and other services as requested.
Offer assistance with luggage and room orientation.
Problem Resolution:Resolve guest issues and complaints, striving to find satisfactory solutions.
Act as a liaison between guests and various hotel departments to resolve issues efficiently.
Keep guests informed about hotel events, promotions, and activities.
Concierge Services:Provide concierge services, including restaurant reservations, ticket bookings, and local recommendations.
Assist guests with directions and maps.
VIP and Special Services:Identify VIP guests and provide personalized services and amenities to enhance their stay.
Coordinate special requests, such as room preferences or dietary needs.
Guest Feedback:Collect guest feedback and reviews to gauge satisfaction levels.
Use feedback to make improvements and address recurring issues.
Record Keeping:Maintain guest records and profiles in the hotel's system.
Keep track of guest preferences and special requests for future visits.
Billing and Payment:Handle guest billing inquiries and ensure accuracy in charges.
Assist with payment processes and invoicing, if required.
Safety and Security:Be vigilant and ensure the safety and security of guests, reporting any suspicious activity.
Provide guidance on hotel safety procedures and emergency exits.
Guest Relations Training:Train and mentor junior staff members in guest relations procedures and standards.
Reporting:Prepare daily or weekly reports on guest interactions, feedback, and issues for management review.
Special Events and Celebrations:Coordinate special events, celebrations, or surprises for guests, such as birthdays or anniversaries.
Multilingual Support:If applicable, provide support to guests in different languages to accommodate international travelers.
Knowledge Update:Stay up-to-date with local events, attractions, and changes in the hotel's services to provide accurate information to guests.
Guest Relations Executives are vital in creating a positive impression of the hotel and ensuring guests have a memorable and enjoyable stay. Their role requires excellent communication skills, problem-solving abilities, and a strong commitment to delivering exceptional customer service.
**Job Types**: Full-time, Permanent
**Salary**: ₹15,000.00 - ₹20,000.00 per month
**Benefits**:
- Food provided
- Provident Fund
Schedule:
- Day shift
- Morning shift
- Rotational shift
**Education**:
- Bachelor's (preferred)
**Experience**:
- Microsoft Office: 1 year (preferred)
- total work: 1 year (preferred)
**Language**:
- Hindi (preferred)
- English (preferred)
Work Location: On the road
-
Guest Relations Executive
6 months ago
Goa, India Paradigm Consultancy Full timeWE ARE HIRING Designation: - Guest Relations Executive Location: - Goa Salary: - 25,000 To 28,000 Per Month + Food And Accommodation Education: - Diploma / Degree in Hotel Management Experience: - Total Experience : 4 to 5 Years with hospitality industry - Minimum Experience : 1 -2 Years of Proven experience in a guest-facing role within the...
-
Guest Relation Executive
7 months ago
Goa, India Kish Hospitality Consultant Full timeJob Description: Guest Relations Executive Kish Hospitality Consultant is seeking an experienced and passionate Guest Relations Executive to join our client at our in Vasco Da Gama, Goa. In this role, you will be responsible for providing exceptional customer service and ensuring a memorable experience for all our guests. **Responsibilities**: - Greet and...
-
Guest Relation Executive
7 months ago
Goa, India Kish Hospitality Consultant Full timeJob Description: Guest Relations Executive Kish Hospitality Consultant is seeking an experienced and passionate Guest Relations Executive to join our client at our in Goa. In this role, you will be responsible for providing exceptional customer service and ensuring a memorable experience for all our guests. **Responsibilities**: - Greet and welcome guests...
-
Guest Relation Executive
7 months ago
Goa, India Foxoso Hospitality Pvt Ltd Full timeGuest Check-In and Check-Out:Welcome guests upon arrival. Assist with the check-in and check-out processes. Provide information about hotel amenities, services, and policies. Guest Assistance:Address guest inquiries, requests, and complaints promptly and professionally. Arrange transportation, tours, and other services as requested. Offer assistance with...
-
Guest Relations Executive
4 weeks ago
Goa, Goa, India Bastian Hospitality Pvt Ltd Full time**Call for Interview Appointment: 8967953372** **Job Title: Guest Relations Executive** **Responsibilities**: - Review arrival lists to welcome guests - Welcome guests to the venue - Provide accurate wait times and monitor waiting lists - Manage reservations - Escort customers to assigned dining or bar areas - Provide menus and announce...
-
Guest Relations
7 months ago
Goa, India Paradigm Consultancies Full timeWE ARE HIRING Job designation: - Guest Relations : Female Job location: - Goa, Goa **Salary**: - 28,000- 35,000 per month **Experience**: - Total experience: - 6 years of experience in guest relations or a similar field. - Minimum experience: - 4-5 years of experience in a customer-facing role, preferably in hospitality or a related...
-
Guest Relation Executive, Guest Relation Associate
7 months ago
Goa, India Regenta central Imperial Candolim, Goa Full time2-3 Years of Experience as Guest Relation Executive/ associate in hospitality. Good Communication Skills is Must Handling Guest Queries and Taking Their Feedback. **Job Types**: Full-time, Regular / Permanent **Salary**: ₹15,000.00 - ₹20,000.00 per month **Benefits**: - Health insurance - Provident Fund Schedule: - Day shift - Evening shift -...
-
Guest Relation
7 months ago
Goa, India Paradigm Consultancies Full time**WE ARE HIRING** **Job designation: - Guest Relations** **Job location: - Goa** **Salary: - 20,000-25,000 per month** **Experience: - ** **Total experience: - ** - 5 years of experience in a customer-facing role, **Minimum experience: - ** - At least 1-2 years of experience in a customer-facing role, **Education: - ** - A high school diploma...
-
Guest Relation Executive
3 months ago
Goa, Goa, India The Sanctuary Bar & Kitchen Full time**COMPANY: - ACORN GOURMET PVT LTD (THE SANCTUARY BAR AND KITCHEN)** **TITLE: - JOB DESCRIPTION** **DEPARTMENT: - FRONT OFFICE** **POSITION: - GUEST RELATION EXECUTIVE** **DUTIES AND RESPONSIBILITIES**: Ø Welcoming guests in a friendly and professional way Ø Addressing and escalating customer complaints Ø Review arrival lists to welcome...
-
Guest Relations Executive
6 months ago
Goa, India Marriott International, Inc Full time**Additional Information** Guest Relations Executive **Job Number** 24095708 **Job Category** Rooms & Guest Services Operations **Location** Fairfield by Marriott Goa Anjuna, Survey No 11/14 Plot B C&E, Anjuna, Goa, Goa, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Organize...
-
Guest Relation Executive
7 months ago
Goa, India Holiday Inn Resort South Goa Full time**Greeting clients.** Greeting guests as they arrive makes a great first impression and helps them feel more at home. - **Coordinating check-ins and check-outs.** Guest relations managers help the front desk operate smoothly to ensure timely check-ins and check-outs. They also coordinate luggage collection and storage and oversee front desk financial...
-
Guest Relation Executive
7 months ago
Goa, India JW Marriott Full time**JOB DESCRIPTION** Job title : Guest Relation Executive Company Profile: CSML is India’s leading Amusement & Leisure equipment supplier and solution provider to all major Entertainment Centers, Corporate, shopping malls, Hotels, Resorts, Club Houses and HNI’s. - Location: JW Marriott, Goa - Gender: Male/ Female - Experience: 1-2 Years in GRE **Job...
-
Guest Relation Executive
3 days ago
Goa, India Copperleaf Full time_**job title : Guest Relation Executive**_ - **Position Summary**:_ We are looking for a dynamic hostess who will be the first point of contact for our guests. hostess responsibilities include greeting guests, providing accurate wait times, coordinating with Manager/Assistant Manager for table availability, and assisting guests to the waiting area. For this...
-
Guest Relation Executive
7 months ago
Goa, India Foxoso Hospitality Pvt Ltd Full timeGuest Check-In and Check-Out:Welcome guests upon arrival. Assist with the check-in and check-out processes. Provide information about hotel amenities, services, and policies. Guest Assistance:Address guest inquiries, requests, and complaints promptly and professionally. Arrange transportation, tours, and other services as requested. Offer assistance with...
-
Guest Relation Executive
6 days ago
Goa, India Sohum Wellness Ltd. Full timeWelcome guests during check-inand give a farewell to guests while checkout. - Handling guest complaints and concerns in an efficient and timely manner. - Overseeing VIP guests, arrivals, and departures. - Coordinatingand multi-tasking job duties in a busy environment. - Detailed information regarding arrivals and room requirements. - Have up-to-date...
-
Guest Relation Executive
7 months ago
Goa, India Vianaar Homes Pvt. Ltd. Full time**Responsibilities**: - Welcoming guests in a friendly and professional way. - Addressing and escalating customer complaints - Providing information about facilities, programs and other services - Review arrival lists to welcome guests - Provide information about amenities, area, venues and promote services. - Address customer complaints **Requirements and...
-
Guest Relation Executive
6 months ago
Goa, India Foxoso Hospitality Pvt Ltd Full timeGreeting guests upon arrival with a warm welcome and providing assistance with check-in procedures. - Escorting guests to their rooms and explaining hotel amenities, facilities, and services available to them. - Assisting with luggage handling and room orientation. - Addressing any guest complaints, concerns, or issues promptly and effectively, aiming to...
-
Guest Relation Associate
7 months ago
Goa, India The Baywatch Resort, Goa Full timeJob Title: Guest Relations Associate Department: Front Office Reports To: Guest Relations Manager Summary: The Guest Relations Associate is responsible for providing exceptional customer service to hotel guests, ensuring their satisfaction throughout their stay. They will be the primary point of contact for guests, handling inquiries, resolving issues,...
-
Guest Relation Associate
7 months ago
Goa, India The Baywatch Resort, Goa Full timeJob Title: Guest Relations Associate Department: Front Office Reports To: Guest Relations Manager Summary: The Guest Relations Associate is responsible for providing exceptional customer service to hotel guests, ensuring their satisfaction throughout their stay. They will be the primary point of contact for guests, handling inquiries, resolving issues,...
-
Guest Relations Executive
7 months ago
Goa, India Marriott International, Inc Full time**Job Number** 23206256 **Job Category** Rooms & Guest Services Operations **Location** Fairfield by Marriott Goa Benaulim, Benaulim Beach Road, South Goa, Goa, Goa, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, verifying guest identity, form of...