Guest Services Associate

1 week ago

Goa, India Moustache Escapes Full time

Step into the captivating world of Moustache Escapes and become an integral part of our mission to create magic as the foremost name in the realm of Indian hospitality.

Spanning across vibrant and culturally rich locations throughout India, Moustache Escapes offers a multitude of opportunities for our associates to explore diverse career paths. Through our commitment to personalized mentoring and immersive training, we meticulously craft professionals who are not only equipped to lead but also poised to innovate and inspire.

At Moustache, we pride ourselves on fostering a sense of belonging and camaraderie among our team members. Here, you'll find more than just a job - you'll discover a supportive family that not only encourages your personal and professional growth but also celebrates your achievements along the way. Our inclusive culture ensures that every individual's unique talents and perspectives are valued and embraced.

As a member of the Moustache team, you'll have the chance to immerse yourself in a dynamic and ever-evolving environment, where creativity thrives and opportunities abound. From guest relations to operations, marketing to culinary arts, our diverse range of roles offers something for everyone.

Celebrating Cultural Festivals at Moustache

At Moustache, we thrive on the beauty of diversity and the richness of various cultures. Our calendar is brimming with vibrant festivals from around the globe, providing our team with opportunities to unite, share, and celebrate together. From the luminosity of Diwali to the warmth of Christmas, the exuberance of Holi to the solemnity of Eid, each festival becomes a moment for our team to connect and cherish our collective heritage.

Cultivating Joy and Connection at Moustache

Our commitment to fostering a positive mindset extends far beyond festive occasions. We believe that a healthy work environment is one where joy and engagement flourish. Whether it's the exhilaration of office Olympics, the camaraderie of a cricket match, or the relaxation of a weekend movie night or team outing, there's always something happening at Moustache to keep our team entertained and connected. Join us at Moustache and discover firsthand just how delightful work can truly be.

Guest Services Associate

Goa

**General Duties***:

- Communicate and assist guest starting from reservation, check in, during stay until departure from the resort. All communication must be done in a well manner and in professional level.
- Ensure highest level of guest satisfaction at all times by delivering the best service experience at every stage of the guest stay.
- Work in conjunction with Housekeeping and Engineering team to ensure that villas are in immaculate condition at all times and especially in preparation for guest arrival.
- Daily communication with Housekeeping and Food and Beverage team in relation to the needs of current and arriving guests to the resort.
- Oversee the cleaning and maintenance of villas by Housekeeping and Engineering staff to ensure guests are not disturbed unnecessarily.
- To promote in house facilities to guest during stay before giving recommendation for outside of the resort.
- Handle all flights confirmations, dinner reservations, tour arrangements and any other guest itinerary during stay.
- Assist other department whenever there is anything related to guest in the resort to ensure guest needs are handled in a timely and professional manner.
- Work closely with Food and Beverage team at each dining experience to ensure guest receives a consistent level of service including to cater for guest preferences accordingly.
- Keep all information updated by being aware of everything that is happening in the resort in all sections.
- Assist with training of other departments whenever it is necessary.
- To perform any other duty as directed by superior

**General Responsibilities**
- Maintain high score on guest satisfaction at all time.
- Responsible for the elaboration and implementation of standards related to SOP
- Schedule and regularly conducts routine inspections of areas under his control.

**Knowledge and Experience**
- Minimum Diploma in Hospitality
- Minimum of 1 year relevant experience in Front Office
- Butler knowledge is a must
- Knowledge of local regulations related to Hotel Operation is a must

**Competencies**
- In-depth knowledge of hotel property management system, system monitoring of guest request and other related system in the resort operation
- Good communication skills, capable of functioning well under stress and during emergencies, strong interpersonal and negotiation skills

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