Guest Relation Associate
2 weeks ago
Job Title: Guest Relations Associate
Department: Front Office
Reports To: Guest Relations Manager
Summary:
The Guest Relations Associate is responsible for providing exceptional customer service to hotel guests, ensuring their satisfaction throughout their stay. They will be the primary point of contact for guests, handling inquiries, resolving issues, and exceeding expectations.
Essential Duties and Responsibilities:
- Greet guests warmly and professionally upon arrival
- Assist with check-in and check-out procedures
- Provide information about hotel amenities, services, and local attractions
- Handle guest inquiries, requests, and complaints promptly and efficiently
- Address guest concerns and resolve issues in a timely and satisfactory manner
- Anticipate guest needs and go the extra mile to exceed expectations
- Maintain a positive and professional demeanor at all times
- Escalate complex issues to the Guest Relations Manager
- Collect and record guest feedback
- Prepare welcome folders and provide information to incoming guests
- Assist with special requests and arrangements for VIP guests
- Promote hotel services and amenities to guests
- Ensure compliance with hotel policies and procedures
- Maintain a clean and organized workspace
**Job Types**: Full-time, Permanent
**Salary**: ₹12,000.00 - ₹15,000.00 per month
**Benefits**:
- Flexible schedule
- Food provided
- Health insurance
- Paid time off
Schedule:
- Fixed shift
- Weekend availability
Ability to commute/relocate:
- South Goa, Goa: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
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