HR Service Delivery Manager

2 days ago


Kota, Rajasthan, India beBeeCompliance Full time ₹ 1,00,00,000 - ₹ 1,40,00,000

Effective Human Resource Operations is crucial for a company's success. A key role in this area is the HR Operations Manager.

Key Responsibilities:
  • Manage end-to-end HR operations including onboarding, offboarding, payroll, benefits, and employee lifecycle processes.
  • Ensure consistent and high-quality service delivery aligned with defined SLAs and KPIs.
  • Oversee HR helpdesk operations to ensure timely resolution of employee queries.
  • Drive harmonization of HR processes.
  • Implement continuous improvement initiatives.
  • Champion automation and scalability with platforms like SAP SuccessFactors.
  • Ensure compliance with global labor laws, data privacy regulations, and internal governance standards.
  • Conduct periodic audits and risk assessments to uphold operational integrity and mitigate risks.
  • Foster a culture of innovation, accountability, and service excellence.
  • Collaborate with HR COEs, regional HR leaders, and business stakeholders to align operational goals with strategic priorities.
  • Leverage analytics tools to generate actionable insights on workforce trends, service performance, and employee experience.
  • Deliver dashboards and reports to senior leadership to support data-driven decision-making.
  • Lead the strategic scaling of operations by expanding service scope, increasing delivery capacity, and enhancing operating models.


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