IT Service Delivery Specialist

Job Title: Customer Service RepresentativeOverviewAs a highly skilled customer service professional, you will be the primary point of contact for our US-based clients, providing prompt and efficient service to ensure high levels of satisfaction.ResponsibilitiesHandle inbound and outbound customer calls from US clients with exceptional verbal communication...

Job SummaryThis is a full-time on-site position based in Ahmedabad. As a Service Delivery Representative, you will be responsible for handling day-to-day customer inquiries, providing online support, and ensuring customer satisfaction.The successful candidate will resolve customer issues, follow up with customers on abandoned carts to maximize conversions,...

Job Opportunity: Project Management SpecialistJob Description:We are seeking a skilled Project Manager to oversee the delivery of projects in line with established frameworks and governance standards.This role involves leading project planning, controls, and reporting, as well as ensuring project compliance with contractual obligations.Key...

Job DescriptionWe are seeking a highly skilled and experienced professional to support the delivery of our LATAM region programs. The successful candidate will play a critical role in ensuring smooth program operations, providing excellent learner support, and collaborating with internal teams to manage program timelines.">Key Responsibilities:Respond to...

Job Title: Service Delivery DirectorAbout UsHectae Analytics and Software Solutions is a digital transformation and consulting firm specializing in enterprise ITSM implementations, platform integrations, and service management optimization. We partner with clients across industries to deliver tailored, scalable, and outcome-driven solutions that enhance...

Service Management SpecialistWe are seeking an experienced Service Management Specialist to join our dynamic team. The ideal candidate will be responsible for implementing, configuring, and supporting the Service Management module in alignment with business requirements and best practices.Key Responsibilities:Analyze business requirements and map them to...

Service Excellence SpecialistThis role is a fantastic opportunity to work in an onsite night environment with rotational shifts between 5:30 PM to 6:30 AM.The Service Excellence Specialist plays a critical part in ensuring the smooth operation and support of our technical tools and systems while maintaining strong relationships with our clients.Key...

Customer Service SpecialistJob OverviewThis is a key position in our organization that requires exceptional customer service skills and the ability to deliver timely solutions.Key Responsibilities:Handle customer inquiries and provide effective solutions to ensure high levels of satisfaction.Manage and respond to customer feedback to maintain a positive...

Project Delivery Coordinator RoleAs a Technical Project Manager Intern, you will play a pivotal role in supporting our project management team. This opportunity is ideal for someone passionate about technology and project delivery, eager to gain hands-on experience in managing software development projects, coordinating with teams, and ensuring timely...

Job OpportunityMultifaceted service delivery is at the forefront of our company's mission, offering customized solutions tailored to meet the diverse needs of each business.We leverage cutting-edge technology to deliver comprehensive services including:End-to-end business solutionsCustomer support (chat/email/voice)Sales supportBack office supportTech...