Retail Operations Leader

The Area Business Manager is a pivotal role accountable for spearheading comprehensive business growth, operational excellence, and team development across a cluster of retail outlets within a designated region.

This position demands a blend of strategic planning, hands-on execution, and strong people management skills to achieve ambitious sales and profitability targets.

• P&L Management: Maximize the profitability of assigned stores by working closely with the business team to hit revenue and cost targets. Drive in-store sales through enhanced customer engagement while strategically managing operational costs.
• Change Management Leadership: Spearhead and implement business strategic initiatives and change programs within your area ensuring smooth transitions and team adoption of new processes, technologies, and customer engagement strategies related to our holistic health approach.
• Employee Retention & Development: Recruit, develop, motivate, and retain high-performing store teams fostering a positive, collaborative, and engaging work environment that encourages growth and reduces attrition.
• Customer Experience & Retention: Ensure delivery of an unparalleled customer experience across all stores focusing on educating customers about personalized plans driving strong customer engagement and retention that translates into increased online sales and brand advocacy.
• Performance Reporting & Insights: Analyze key performance indicators (KPIs) and operational data for your area generating comprehensive reports and providing actionable insights and recommendations to the business team.
• SOP Adherence & Operational Excellence: Ensure strict adherence to Standard Operating Procedures (SOPs) provided by the business team maintaining consistent brand standards visual merchandising guidelines and operational efficiency reflecting Traya's scientific and holistic approach.
• Strategic Collaboration: Work closely with the business team to implement national strategies at a local level providing valuable market feedback and contributing to the continuous evolution of our retail model for personalized health solutions.
• Market Intelligence: Stay informed about local market trends in health wellness and hair care competitor activities and customer feedback to inform regional strategies and contribute to broader business development.

Key Qualifications

• Bachelor's degree in Business Administration Retail Management Marketing or a related field preferred. A background in wellness healthcare or integrated solutions is a plus.
• 7-8 years of experience with Bachelor's Degree or 2-3 years of experience with Master's Degree from Tier 1/Tier 2 MBA college.
• Proven track record in managing Store level P&L and driving financial results.
• Demonstrated experience in leading and successfully implementing change management initiatives.
• Strong analytical skills with the ability to interpret data and generate actionable insights.
• Exceptional leadership team-building and interpersonal communication skills.
• Ability to inspire motivate and develop a high-performing team emphasizing customer education and personalized solutions.
• Strong organizational skills and attention to detail with a commitment to operational excellence.
• Proficiency in retail management software and reporting tools.
• Willingness to travel regularly within the assigned area.

Core Competencies

• Experience Proven experience in retail management with significant time in multi-store operations.
• Education MBA/PGDM in Marketing or Operations highly preferred; Bachelor's degree minimum.
• Leadership Proven ability to lead mentor and scale large teams.
• Strategic Vision Capacity for annual business planning sales forecasting and market opportunity visualization.
• Financial Acumen Strong P&L management cost control and budget oversight.
• Operational Mastery Deep understanding of retail operations compliance and store hygiene.
• Sales Driver Consistent track record of achieving and exceeding challenging sales targets and driving revenue growth.
• Customer Escalation Management Handle ground-level customer escalations and report it to the business team.
• Communication Excellent interpersonal presentation and negotiation skills.
• Problem-Solver Logical decision-making in high-pressure situations with a focus on remedying discrepancies.
• Adaptability Ability to initiate and manage change effectively within the organization.