
Retail Operations Director
2 days ago
The Head of Retail Performance is responsible for driving the overall retail business success, profitability, and growth.
- Leading store expansion, identifying new opportunities, ensuring operational excellence, and developing a high-performing retail team.
- Strong expertise in retail management, franchise relations, property negotiations, and market analysis required.
Main Responsibilities:
- Store Expansion & Management
- Identify and evaluate potential locations for new stores.
- Manage franchise operations, ensuring alignment with brand standards.
- Negotiate and finalize property lease agreements and franchise contracts.
- Retail Operations Excellence
- Oversee daily retail operations across all stores.
- Implement operational policies, SOPs, and compliance standards.
- Monitor store performance, sales, and profitability.
- Team Development
- Lead, mentor, and manage regional/store managers and retail teams.
- Drive training and development programs to enhance performance.
- Foster a customer-centric culture across retail outlets.
- Market Strategy & Analysis
- Conduct market research to identify new business opportunities and trends.
- Develop and execute retail expansion strategies to maximize market share.
- Monitor competitor activities and suggest innovative solutions.
- Financial Performance Management
- Drive revenue growth, cost optimization, and profitability.
- Set performance benchmarks and regularly review KPIs.
- Prepare and present business performance reports to management.
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