Retail Operations Director

10 hours ago

Rajkot, Gujarat, India beBeeOperations Full time ₹ 10,00,000 - ₹ 15,00,000

Job Overview:

We are seeking a highly skilled and experienced retail professional to oversee the daily operations of our retail store. The ideal candidate will have a proven track record of managing revenue & cost targets, ensuring compliance with agreed guidelines, and delivering best-in-class customer experiences.

Main Responsibilities:

  • Manage store operations in line with pre-defined SOPs, maintaining a consistent look and feel that meets company standards.
  • Control inventory levels, conduct regular stock checks, and coordinate with the supply chain for optimal product availability.
  • Oversee visual merchandising efforts to create appealing product displays and on-brand store layouts.
  • Effectively track transactions and budgets for store operations, ensuring cost-effectiveness and financial targets are met.
  • Implement security measures and loss prevention strategies to safeguard inventory and assets.
  • Accountable for clearing store for formal launches across dimensions and during refit & conversion.
  • Customer Experience:
    • Implement processes to enhance the overall customer experience, customer satisfaction, and issue resolution.
    • Ensure an outstanding in-store customer experience, including product knowledge, assistance, and issue resolution, fostering customer loyalty.
  • People Management:
    • Lead retail staff, providing guidance, coaching, and performance feedback to ensure a high level of customer service and sales effectiveness.
    • Anchor trainings as required for team member development on product knowledge, sales techniques, and best practices.
    • Collaborate with central functions such as marketing, finance, and HR to ensure alignment with broader company policies and to maintain integration of in-store & online operations.

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