Senior Technical Support Specialist

1 week ago

Malappuram, Kerala, India beBeeSupport Full time ₹ 80,00,000 - ₹ 1,20,00,000
Technical Support Engineer

We are seeking experienced Technical Support Engineers to join our technical support team.

Job Summary

The successful candidate will have a strong technical background, excellent troubleshooting skills, and a customer-focused approach. They will be responsible for providing second and third-level technical support to customers, resolving complex technical issues, and collaborating with other teams to deliver exceptional customer service.

Key Responsibilities
  • Provide second and third-level technical support to customers, resolving complex issues and ensuring customer satisfaction.
  • Collaborate with other teams, including engineering and product teams, to identify and resolve technical issues.
  • Manage and prioritize support tickets, ensuring timely and effective resolution of customer issues.
  • Document and communicate technical solutions and best practices to customers and internal teams.
  • Continuously monitor and improve support processes, tools, and systems to enhance the customer experience.
Requirements

To be successful in this role, you will need:

  • A Bachelor's degree in Computer Science or related field.
  • 1-2 years of experience in technical support, with a focus on providing L2/L3 support.
  • Strong technical background, with expertise in one or more areas such as ETLs, databases, AWS cloud technologies.
  • Excellent problem-solving and troubleshooting skills, with the ability to analyze and resolve complex technical issues.
  • Strong customer service skills, with the ability to communicate technical solutions effectively to customers and internal teams.
  • Experience with support ticket management tools and processes.
  • Ability to work independently and collaboratively in a fast-paced environment.

Equal Employment Opportunity has been and will continue to be a fundamental principle at Health Catalyst, where employment is based upon personal capabilities and qualification without discrimination or harassment on the basis of protected characteristics.

  • Technical Support Professional

    2 weeks ago

    Malappuram, Kerala, India beBeeSupport Full time ₹ 1,00,00,000 - ₹ 1,41,00,000

    Senior Solutions Support Specialist Job Description The role of the Senior Solutions Support Specialist is pivotal in driving efficiency through continuous improvement efforts within the Distribution & Wholesale product group. This support specialist will work in tandem with Business to Business (B2B) business partners to identify, analyze, and document...

  • Senior Technical Support Specialist

    7 days ago

    Malappuram, Kerala, India beBeeTechnical Full time ₹ 80,00,000 - ₹ 1,20,00,000

    About Us:We offer exceptional IT & Business consulting services at a competitive price to help clients realize the best value from their investments.Our team of experienced specialists has seen a 200% uptake in winning high-value, high-impact and high-risk projects that are critical for business.We enable digital transformations, M&A transitions, Automation...

  • Technical Support Specialist

    2 weeks ago

    Malappuram, Kerala, India beBeeTechnical Full time ₹ 9,00,000 - ₹ 12,00,000

    Job Title: Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to join our team. This role involves providing on-site support and maintenance for our equipment, as well as troubleshooting complex technical issues.This is an excellent opportunity for individuals who enjoy working with technology and have a strong problem-solving...

  • Technical Support Specialist

    2 weeks ago

    Malappuram, Kerala, India beBeeSupport Full time ₹ 8,00,000 - ₹ 12,00,000

    Job Title: Technical Support Specialist About the Role:This is a pivotal position that requires an individual to manage and resolve IT issues, provide exceptional customer service, and maintain optimal systems performance. Key Responsibilities:1. Incident Management: The selected candidate will be responsible for logging and resolving IT incidents via...

  • Technical Support Specialist

    7 days ago

    Malappuram, Kerala, India beBeeAccessibility Full time ₹ 23,65,284 - ₹ 35,06,852

    Job OpportunityAbout the RoleWe are seeking a detail-oriented and proactive technical support specialist to provide visual interpretation, data summarization, and navigation assistance in fast-paced technical environments.The ideal candidate will have strong communication skills, basic coding knowledge, and proficiency in Microsoft Excel.This role is an...

  • Senior Technical Support Specialist

    1 week ago

    Malappuram, Kerala, India beBeeExpertise Full time ₹ 9,00,000 - ₹ 12,00,000

    Helpdesk ExpertWe seek a highly skilled Helpdesk Technician to deliver exceptional technical support and maintain our IT systems.About the RoleThis is a senior position requiring strong technical expertise and leadership skills. As a key member of our IT department, you will provide technical assistance to users via various channels.Key...

  • Technical Product Support Specialist

    2 weeks ago

    Malappuram, Kerala, India beBeeSupport Full time ₹ 11,80,000 - ₹ 16,33,000

    Job DescriptionWe're seeking a skilled Technical Product Support Specialist to join our team. As a key member of our support team, you will play a pivotal role in resolving complex technical issues and ensuring seamless operation of our platform.You will work closely with the engineering team, using your skills to troubleshoot advanced problems, support API...

  • Expert Technical Support Specialist

    2 weeks ago

    Malappuram, Kerala, India beBeeTechnical Full time US$ 77,171 - US$ 98,322

    Job Title: Technical Support Specialist">Our organization is seeking a skilled and dedicated individual to fill the role of Technical Support Specialist. This position will play a vital part in ensuring that our customers receive exceptional support, fostering trust and loyalty towards our brand.">Key Responsibilities:">">Provide technical assistance to...

  • Senior Technical Support Specialist

    2 weeks ago

    Malappuram, Kerala, India beBeeTechnical Full time ₹ 80,00,000 - ₹ 1,20,00,000

    Technical Support Expert Job SummaryThis role is pivotal in delivering high-quality IT support to our global user base. As a senior technical resource and trusted problem solver, you will resolve complex issues while elevating the overall performance of the Service Desk by modeling excellence in execution, documentation, and customer care.**Core...

  • IT Technical Support Manager

    2 weeks ago

    Malappuram, Kerala, India beBeeTechnical Full time ₹ 15,00,000 - ₹ 20,00,000

    Job SummaryThis is a pivotal leadership role in the daily operations of our global technical support infrastructure. As an IT Service Desk Manager, you will oversee a team of technical experts delivering 24x7 assistance to users worldwide.Key responsibilities include guiding team performance, supporting escalation management, and upholding service delivery...