
Technical Support Leadership Position
2 weeks ago
Role Overview:
This is a leadership role that will drive process improvements while motivating others to provide world-class solutions-oriented technical support with a strong focus on customer service.
The ideal candidate will have prior experience in a technical support role and possess excellent change management skills, ability to lead and coach employees, and thrive under heavy workloads and multiple projects.
Key Responsibilities:
- Drive performance of supervisors and staff by providing guidance, coaching, and feedback.
- Develop and implement strategies to increase team efficiency and effectiveness.
- Monitor operational activity, address customer satisfaction issues, and perform HR-related administrative tasks.
- Lead weekly staff meetings, conduct regular employee one-on-one sessions, and annual reviews.
- Address performance management issues and work with direct reports to understand and prioritize product issues.
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