Technical Leadership Expertise

Senior Engineering Manager Job Summary">

As a Senior Engineering Manager, you will oversee day-to-day application development projects and software engineering for the Reservations Platform group. You will directly manage software engineers and project managers, delivering on commitments to discipline partners and collaborating with architects on major organizational initiatives across multiple channels & platform.

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• Manage Application Development Standards, Processes, and Tools:
• Work with direct reports to facilitate consistency of service delivery across client groups
• Facilitate compliance with standard set of application development tools and processes that will drive consistency and predictability throughout SDLC for all client groups including:
• SDLC standard tools and processes for both waterfall and agile development
• Estimating standard tools and processes, incorporating flexibility for small and large projects
• Deployment standard tools and processes
• Monitor projects for adherence to defined application development processes
• Communicate to Application Development leaders opportunities to create broader IT related and corporate standards and policies where necessary
• Communicate important application development policy changes that affect service provider and/or operations

Managing Day-To-Day Relationships with Teams:

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• Manage application development projects in partnership with IT teams, business partners and providers
• Provide project management of business projects
• Oversee effective reporting within application development team
• Lead project reviews with team on application development projects
• Manage day-to-day relationships with all IT teams to promote the delivery of services that meet or exceed client expectations
• Monitor projects for alignment with defined business case process
• Drive timely resolution of escalated service delivery problems and minimize the impact of any client service delivery issues
• Manage, and improve service level reporting for application development
• Provide early warning to appropriate Business Partnership & Planning leaders and team regarding degraded or missed service levels
• Assist with application, development and maintenance of service provider project management standards and tools
• Participate in client portfolio and demand management processes, and engage service providers to ensure client satisfaction

Works with Application Development Service Providers:

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• Validate service provider(s) performs services agreed to by master services agreement in a manner that is consistent with both spirit and letter of agreement
• Work with team to progress service providers services to match client needs
• Facilitate team and service provider compliance with agreement
• Validate service levels meet business needs
• Facilitate definition and enforcement of good service provider contracts

Supports the IT Organization:

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• Provide input to IT's business strategy and planning as needed
• Support and follow defined IT Governance decision rights, standards and practices
• Emphasize accuracy and effectiveness of estimating and planning management with team
• Provide input to business/discipline and continent IT budgets

Implementing and Managing Continuous Improvement Program:

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• Drive adoption of CMMi or similar metrics to demonstrate continuous improvement and alignment with industry
• Demonstrate continuous improvement through metrics of quality consistency and client satisfaction
• Work with application development service providers, IT teams, and business partners to implement continuous improvement activities
• Respond to issues identified in project surveys or other feedback processes, to continually improve client satisfaction

Required Skills and Qualifications:

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• 10+ years of application development leadership experience that includes:
• 7+ years of technical experience within architecture development, integration of backend systems and development
• In-depth knowledge of integration approaches and architectures
• Deep understanding of pros and cons with cloud-native solution, microservices-architecture and API orchestration architecture
• Experience with technologies – Java, NoSQL, Spring boot and WebFlux, Kafka, Docker, K8s, Cloud
• Experience & understanding of DevOps, CI/CD pipelines, logging, metrics, monitoring, tracing, service mesh, LTM, GTM, SEO etc.
• Strong understanding of API platforms, back-end services, database and networking components of full stack infrastructure
• Direct management of cross functional, sourced, or matrixed teams
• Undergraduate/graduate degree or equivalent education + experience
• Demonstrated success leading medium- to large-scale initiatives/transformations
• Proven management experience in strategic planning and budgeting within one or more business groups
• Experience with and knowledge of IT outsourcing activities in a managed services environment
• Proven management experience in application development across waterfall and agile environments.
• Proven knowledge of SDLC; good understanding of ITIL v3 Framework
• Proven knowledge of Agile methodology; preferably SAFe Agile
• Relevant technology certifications
• Good process management, negotiating, influencing and problem resolution skills
• Proven ability to effectively prioritize and execute tasks in a high-pressure environment
• Knowledge of business environment, service requirements and hospitality culture
• Solid understanding of IT financial structures and ability to manage to corporate financial processes and standards - including drivers of process costs
• Strong verbal and written communication skills with ability to articulate complex technical ideas in easy to understand business terms
• Ability to accomplish results through others, particularly by establishing relationships, effective controls and leading in a managed service environment
• Ability to bridge the gap between technology and business
• Self-driven, curious and fast-learner, and able to work in a fast-paced environment launching new consumer products to market
• Possess strong problem-solving skills and ability to prioritize and manage multiple tasks
• Strong interpersonal and stakeholder management skills with ability to coordinate between technical and business teams
• Excellent collaborator, working in fully agile product or software delivery teams regionally
• Experience working in a Product-based model and building strong partnerships with Product owners by providing innovative technology solutions to complex business problems
• Ability to communicate complex technology solutions to both Product owners in a business-friendly manner and to Enterprise Architects in most technical detail
• Experience/understanding of GraphQL
• Strong experience and knowledge of what it takes to operate a production platform
• Experience with Automation testing, Performance Engineering, CI/CD, Release Management processes and Application Deployments.

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