Technical Support Specialist

4 days ago

Mangalore, Karnataka, India Live Connections Full time

Role Overview:

As a Technical Support Advocate, you will be the frontline representative for consumer products. Your primary responsibility is to assist customers with technical issues related to windows software, hardware, and services. You'll provide timely and effective solutions, ensuring a positive customer experience.

Key Responsibilities:

  1. Customer Interaction:
  • Troubleshooting: Diagnose and resolve technical issues reported by customers via phone, chat, or email.
  • Active Listening: Understand customer concerns, ask relevant questions, and empathize with their situation.
  • Effective Communication: Clearly explain technical concepts to non-technical users.
  1. Product Knowledge:
  • Microsoft Ecosystem: Develop expertise in Microsoft products, including Windows, Office Microsoft365, Windows on Surface devices, and more.
  • Updates and Patches: Stay informed about product updates, patches, and known issues.
  • Self-Service Guidance: Guide customers on using self-help resources and online documentation.
  1. Issue Resolution:
  • Tiered Support: Escalate complex issues to higher tiers when necessary.
  • Remote Assistance: Provide remote troubleshooting assistance using tools like Microsoft Remote Desktop.
  • Case Management: Document interactions, solutions, and follow-up actions in the support system.
  1. Customer Satisfaction:
  • First-Contact Resolution: Strive for first-contact resolution whenever possible.
  • Professionalism: Maintain a positive and professional demeanour even during challenging interactions.
  • Customer Feedback: Collect feedback and identify areas for improvement.
  1. Collaboration:
  • Cross-Functional Teams: Collaborate with other teams (engineering, product management) to address recurring issues.
  • Knowledge Sharing: Contribute to internal knowledge bases and share best practices.
  1. Quality Assurance:
  • Adherence to Policies: Follow Microsoft's support policies and guidelines.
  • Quality Metrics: Meet performance metrics related to response time, resolution time, and customer satisfaction.

Technical Support Skills:

  • Assisting with delivering the appropriate post install technical support.
  • Troubleshooting with post install Software Issues (Windows, Office, Etc., Etc.) cross platform
  • Assisting with Device Network & Connectivity Issues (Internet, Browsing, Etc.) cross platform – Addressing with "How To" Questions

  • Technical Support Specialist

    6 days ago

    Mangalore, Karnataka, India beBeeTechnical Full time ₹ 75,00,000 - ₹ 1,25,00,000

    Job Title: Technical Support SpecialistWe are seeking a skilled technical support specialist to provide business critical support to customers worldwide.

  • IT Support Specialist

    1 week ago

    Mangalore, Karnataka, India beBeeIT Full time ₹ 8,00,000 - ₹ 12,00,000

    Job Title: IT Support SpecialistThe IT Support Specialist will serve as the primary point of contact for clients, providing timely and effective technical assistance to resolve technical issues and support requests. The role requires strong communication skills, a customer-centric approach, and the ability to work independently with minimal supervision.Key...

  • Technical Support Specialist

    6 days ago

    Mangalore, Karnataka, India beBeeSupport Full time ₹ 8,00,000 - ₹ 14,00,000

    Job Summary:We are seeking a dedicated and customer-focused Support Specialist to join our organization. This individual will serve as the primary technical resource for supporting and maintaining the VMware Horizon VDI platform across all levels of the support model (Level 1 to Level 3).The ideal candidate will work closely with infrastructure, security,...

  • Technical Support Expert

    4 days ago

    Mangalore, Karnataka, India beBeeCustomer Full time ₹ 8,00,000 - ₹ 15,00,000

    Unlock your full potential as a Technical Support Specialist and take on the exciting challenge of delivering exceptional post-sales support.Key ResponsibilitiesProvide top-notch assistance to customers and partners, focusing on product configuration, performance, and troubleshooting.Diagnose, isolate, and resolve complex technical issues while collaborating...

  • End User Technical Support Professional

    4 days ago

    Mangalore, Karnataka, India beBeeFieldSupport Full time  60,000 -  90,000

    Technical Support SpecialistWe are seeking a skilled technical support specialist to provide expert assistance to users across the organization. The role encompasses installation, configuration, and troubleshooting of hardware, software, and network-related issues to ensure minimal disruption to business operations.Key Responsibilities:Offer on-site and...

  • Technical Support Specialist

    3 days ago

    Mangalore, Karnataka, India beBeeProfessional Full time ₹ 21,900 - ₹ 26,100

    We are a dynamic team of professionals committed to delivering exceptional operational efficiencies and client experiences while fostering an unmatched workplace culture that champions collaboration, creativity, and continuous growth.Key Qualities We're SeekingEffective communication with clarityCollaboration within a team to achieve goalsSolving...

  • Technical Support Professional

    6 days ago

    Mangalore, Karnataka, India beBeeAccessibility Full time US$ 26,000 - US$ 40,000

    Accessibility SpecialistWe are seeking a skilled and detail-oriented Accessibility Specialist to join our team.This is an exciting opportunity for a proactive individual who is passionate about bridging accessibility gaps in fast-paced, highly technical environments.The successful candidate will work closely with a Data & Appliance Analyst to provide visual...

  • IT Technical Support Specialist

    4 days ago

    Mangalore, Karnataka, India beBeeTechnical Full time ₹ 4,00,000 - ₹ 8,00,000

    Job Title: IT Support ExecutiveAre you looking for a role that involves providing technical assistance to users of software applications?We are seeking an experienced IT support professional to join our team.Key Responsibilities:Respond to inquiries regarding errors, problems, or requests from users of client's application software.Identify and resolve...

  • IT Support Specialist

    3 days ago

    Mangalore, Karnataka, India beBeeTechnical Full time ₹ 9,00,000 - ₹ 14,10,000

    About the RoleWe are seeking a proactive and client-focused IT specialist to support our global technology operations.This role requires strong expertise in Microsoft technologies, security, and migrations as well as excellent communication and problem-solving skills to ensure seamless IT services for internal teams and external stakeholders.The ideal...

  • Veeva Technical Support Specialist

    4 days ago

    Mangalore, Karnataka, India beBeeSupport Full time ₹ 12,00,000 - ₹ 25,00,000

    Job DescriptionThe ideal candidate for this role will possess 4-8 years of experience in Veeva CRM support.This position involves troubleshooting complex technical issues with ease and complexity, as well as collaborating with cross-functional teams to solve problems. The ability to identify and resolve technical issues quickly and efficiently is a must.Key...