Technical Writer

Company Overview:

Bose Professional is a leader in the professional audio industry, specializing in the design and manufacturing of cutting-edge audio solutions including loudspeakers, amplifiers, signal processing devices, controls, software, and accessories. As we continue to expand our team, we are seeking a ​Software Technical Writer​ to join us on our journey.

We have organized ourselves culturally around a set of shared values. We are a team first, which means we are collaborative and support each other toward our common goals. We start everything from the outside in, starting with the customer and solving from there. We value trust, so we are a company of people who are open and direct, avoid politics, and who do what it takes to deliver on our commitments. And as we work together, we are empathetic, courteous, and fair, because we respect each other. Finally, we believe that creativity and innovation belong in all parts of the company in order to drive excellence in everything we do.

Position Overview:

​​Bose Professional is seeking a detail-oriented and self-motivated Technical Writer to join our Software Engineering team. In this role, you will work with engineering and product management to develop user documentation to support software product development and customer usability for technical audiences. You will be responsible for designing and developing help files for our various design, configuration, and control software products.​

Key Responsibilities:

• Write, edit, and design help files for new and existing software products.
• Participate in documentation planning sessions and maintain project status using project management tools (Jira).
• Collaborate with cross-functional teams—including product managers and engineers—to gather technical data for the development of precise user documentation.
• Create and develop images and videos to support customer usability.
• Report usability and functional concerns to Engineering team.
• Recommend documentation formats that are responsive to technical and customer requirements and that conform to company standards.
• Work with development team to write and edit product requirements to improve internal knowledge of software programs.
• Support Company objectives by completing additional tasks as needed

Qualifications:

• Exceptional written and verbal English communication skills with proficiency in grammar and clear prose.
• Exceptional attention to detail and ability to handle multiple projects simultaneously.
• Ability to adapt to variable project requirements and deadlines.
• Ability to work collaboratively with cross-functional teams to gather information necessary for user documentation development.
• Ability to understand high-level software architecture and explain complex technical material in a simple and concise format.
• Working technical capability with the following software:
• Strong proficiency in MadCap Flare, with experience designing and developing help files from scratch and generating outputs optimized for web, on-screen display, mobile devices, etc.
• Proficiency in HTML5 and CSS
• Proficiency in Microsoft Outlook, Word, Excel, and PowerPoint.
• Proficiency in Jira and Confluence.
• Proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign, Acrobat)
• Bachelor of Arts degree in English, Technical Communication, Professional Writing, related discipline, or equivalent experience.
• 5 years of experience producing user-facing technical documentation for software products that often interface with hardware.
• 3 years of experience designing and implementing user experiences through technical documentation.

Bose Professional is an equal opportunity employer and values diversity in the workplace. We encourage all qualified individuals to apply.