
Tech Support Engineer
13 hours ago
Who We Are:
UnifyCX is a transformative AI platform that empowers and enables teams to deliver efficient, exceptional customer experiences. We engineer superhuman customer experiences through a powerful blend of strategy, omnichannel support, analytics, and AI-driven tools like GoTalent.AI, Voice of Customer, and automatic QA. Our outcome-based model prioritizes measurable results for more than 200 client programs serviced today. With a focus on automation, talent enablement, strategic partnerships, and strict data ethics, UnifyCX delivers scalable, personalized, and compliant solutions that create real business impact.
Job Overview:
Agents are required to handle customer interactions via chat, and ticketing channels to deliver efficient, high-quality support.
- Chat Support (billing and technical support):
- Engage in real-time customer support via chat, addressing questions, troubleshooting issues, and providing guidance on product usage, using clear and concise language.
- Complete a maximum of 3 chats simultaneously.
Maintain an average response time in line with SLAs.
Ticket Support (billing and technical support):
- Respond to tickets using clear and concise language.
- Utilise appropriate canned responses ensuring all customer questions have been sufficiently answered.
Move tickets to the correct department/queue.
Product Knowledge:
- Develop and maintain a thorough understanding of our product features, updates, and improvements.
Be prepared to relay accurate, detailed information to assist customers effectively.
Troubleshooting:
- Diagnose customer issues, utilise internal resources to resolve problems, and escalate cases that require advanced support.
Record all troubleshooting steps and findings in account notes.
Documentation:
Maintain clear and organised account notes on every interaction/escalation.
Customer Satisfaction:
- Deliver prompt, accurate, and professional service in all interactions.
Strive for first-contact resolution and aim to meet or exceed customer expectations.
Feedback Loop:
Report recurring issues, feature requests, and other feedback to HQ to drive product improvements.
Process Adherence:
- Follow all processes and procedures.
- Keep up to date with updates and changes.
- Follow all quality and quality feedback processes.
Core Requirements:
- Experience of around 1 year
Preferably, agents should have previous experience in a contact centre or similar environment, ideally with SaaS products.
- Communication Skills: Agents must possess strong verbal and written communication skills in English, with the ability to explain solutions and instructions clearly.
- Technical Aptitude: A solid understanding of technical concepts related to SaaS products, with the ability to troubleshoot and explain issues.
- Customer Service Orientation: A strong commitment to customer satisfaction and the ability to remain patient and empathetic in all customer interactions.
- Adaptability: Ability to manage multiple interactions and adapt quickly in a dynamic, fast-paced environment.
- Attention to Detail: High level of organisational and documentation skills to ensure accurate account notation.
-
Tech support
16 hours ago
Mangalore, Karnataka, India UnifyCX Full time**Job OverviewAgents are required to handle customer interactions via chat, and ticketing channels to deliver efficient,high-quality support.● Chat Support (billing and technical support):• Engage in real-time customer support via chat, addressing questions, troubleshooting issues, andproviding guidance on product usage, using clear and concise...
-
L1 Desktop Support Engineer
2 weeks ago
Mangalore, Karnataka, India TRDFIN Support Services Pvt Ltd Full time ₹ 2,00,000 - ₹ 2,40,000 per yearJob Title:Desktop Support Engineer (Fresher)Job Type:Full-Time | Rotational ShiftExperience Required:FresherNote:Salary Range:Mangalore - ₹17,000(Take Home) – ₹20,000 CTC per monthNight Shift Allowance- Per day ₹250Key Responsibilities:Install, configure, and maintain operating systems (Windows/Linux) on desktops and laptops.Provide hardware support,...
-
Tech Support Executive Email and Chat
16 hours ago
Mangalore, Karnataka, India RAPRO Solutions Full timeJob Title: Tech Support AgentLocation: MangaloreJob Type: Full-time Shift: Rotational shiftSalary upto - 4 LPAWe are looking for a Technical Support Engineer – Chat & Ticketing to join our team. The role involves handling customer interactions via chat and ticketing channels, providing billing and technical support, and ensuring high levels of customer...
-
IN - Wireless Tech Support
2 weeks ago
Mangalore, Karnataka, India Unify CX Full time ₹ 4,00,000 - ₹ 12,00,000 per yearJob Preview: Wireless Technical Support / Customer Support / App SupportRole: Wireless Technical Support / Customer Support / App SupportDesignation: AnalystWork Location: MangaloreShift: 9 hours per day, with fixed shift and 2 days week off.Role Overview:The Wireless Technical Support / Customer Support / App Support Analyst plays a critical role in...
-
VPN Support
2 weeks ago
Mangalore, Karnataka, India Unify CX Full time ₹ 2,00,000 - ₹ 6,00,000 per yearJob Description: Technical Support EngineerRole: Technical Support EngineerDesignation: Junior Support EngineerWork Location: MangaloreShift: Rotational Shift including Night ShiftAbout UsUnifyCX is a transformative AI platform that empowers and enables teams to deliver efficient, exceptional customer experiences. We engineer superhuman customer experiences...
-
VPN Support
2 weeks ago
Mangalore, Karnataka, India UnifyCX Full time ₹ 4,00,000 - ₹ 6,00,000 per yearJob Description: Technical Support EngineerRole: Technical Support EngineerDesignation: Junior Support EngineerWork Location: MangaloreShift: Rotational Shift including Night ShiftAbout UsUnifyCX is a transformative AI platform that empowers and enables teams to deliver efficient, exceptional customer experiences. We engineer superhuman customer experiences...
-
IN - Technical Support
2 weeks ago
Mangalore, Karnataka, India Unify CX Full time US$ 1,04,000 - US$ 1,30,878 per yearJob Description: Technical Support EngineerRole: Technical Support EngineerDesignation: Graduate Engineering TraineeWork Location: MangaloreShift: 9 hours per day, with shift changes every month.About UsUnifyCX is a transformative AI platform that empowers and enables teams to deliver efficient, exceptional customer experiences. We engineer superhuman...
-
VPN and Antivirus Support Engineer
11 hours ago
Mangalore, Karnataka, India UnifyCX Full time ₹ 4,00,000 - ₹ 8,00,000 per yearAgents are required to handle customer interactions via chat, and ticketing channels to deliver efficient, high-quality support.●Chat Support (billing and technical support):• Engage in real-time customer support via chat, addressing questions, troubleshooting issues, and providing guidance on product usage, using clear and concise language.• Complete...
-
Networking Engineer
2 weeks ago
Mangalore, Karnataka, India UnifyCX Full time ₹ 5,00,000 - ₹ 12,00,000 per yearJob Description: Networking EngineerRole: Network Engineer Tier-3Designation: Senior Engineer – NetworkingWork Location: MangaloreShift: 9 hours per dayAbout UsUnifyCX is a transformative AI platform that empowers and enables teams to deliver efficient, exceptional customer experiences. We engineer superhuman customer experiences through a powerful blend...
-
Senior Network Engineer
20 hours ago
Mangalore, Karnataka, India UnifyCX Full time ₹ 5,00,000 - ₹ 15,00,000 per yearHello Connections, UnifyCX is looking for anSenior Network Engineer T3 rolewith over 3+ years of professional experience in the Network Engineer available to join immediately or within one month Title of the Position:Network Engineer Tier-3Designation: Senior Engineer – NetworkingWork Location: Mangalore (Work from office)- US ShiftClient from: USAAbout...