Tech Support Engineer

2 days ago

Mangalore, Karnataka, India Unify CX Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Who We Are:

UnifyCX is a transformative AI platform that empowers and enables teams to deliver efficient, exceptional customer experiences. We engineer superhuman customer experiences through a powerful blend of strategy, omnichannel support, analytics, and AI-driven tools like GoTalent.AI, Voice of Customer, and automatic QA. Our outcome-based model prioritizes measurable results for more than 200 client programs serviced today. With a focus on automation, talent enablement, strategic partnerships, and strict data ethics, UnifyCX delivers scalable, personalized, and compliant solutions that create real business impact.

Job Overview:

Agents are required to handle customer interactions via chat, and ticketing channels to deliver efficient, high-quality support.

  • Chat Support (billing and technical support):
  • Engage in real-time customer support via chat, addressing questions, troubleshooting issues, and providing guidance on product usage, using clear and concise language.
  • Complete a maximum of 3 chats simultaneously.

  • Maintain an average response time in line with SLAs.

  • Ticket Support (billing and technical support):

  • Respond to tickets using clear and concise language.
  • Utilise appropriate canned responses ensuring all customer questions have been sufficiently answered.

  • Move tickets to the correct department/queue.

  • Product Knowledge:

  • Develop and maintain a thorough understanding of our product features, updates, and improvements.

  • Be prepared to relay accurate, detailed information to assist customers effectively.

  • Troubleshooting:

  • Diagnose customer issues, utilise internal resources to resolve problems, and escalate cases that require advanced support.

  • Record all troubleshooting steps and findings in account notes.

  • Documentation:

  • Maintain clear and organised account notes on every interaction/escalation.

  • Customer Satisfaction:

  • Deliver prompt, accurate, and professional service in all interactions.

  • Strive for first-contact resolution and aim to meet or exceed customer expectations.

  • Feedback Loop:

  • Report recurring issues, feature requests, and other feedback to HQ to drive product improvements.

  • Process Adherence:

  • Follow all processes and procedures.
  • Keep up to date with updates and changes.
  • Follow all quality and quality feedback processes.

Core Requirements:

  • Experience of around 1 year

Preferably, agents should have previous experience in a contact centre or similar environment, ideally with SaaS products.

  • Communication Skills: Agents must possess strong verbal and written communication skills in English, with the ability to explain solutions and instructions clearly.
  • Technical Aptitude: A solid understanding of technical concepts related to SaaS products, with the ability to troubleshoot and explain issues.
  • Customer Service Orientation: A strong commitment to customer satisfaction and the ability to remain patient and empathetic in all customer interactions.
  • Adaptability: Ability to manage multiple interactions and adapt quickly in a dynamic, fast-paced environment.
  • Attention to Detail: High level of organisational and documentation skills to ensure accurate account notation.

  • Tech Support

    3 days ago

    Mangalore, Karnataka, India Kleo Full time

    Salary: 400,000.00 (INR)-420,000.00 (INR) per yearJob description:Job Title: Tech SupportLocation: Onsite – Mangalore, IndiaWork Hours: Monday–Friday, 9:00–18:00 GMT (UK hours)About KleoKleo delivers advanced POS systems, kiosks, and payment solutions used by businesses worldwide. We're looking for a Lead Tech Support Engineer to ensure our clients get...

  • Lead Tech Support Specialist

    2 days ago

    Mangalore, Karnataka, India beBeeTechSupport Full time ₹ 4,00,000 - ₹ 4,20,000

    Job Title: Tech Support SpecialistLead Tech Support Engineer RoleWe are looking for a highly skilled Lead Tech Support Engineer to deliver exceptional client experiences.Key Responsibilities:Conduct live client demos and provide clear product walkthroughs.Manage and support remote installations for new and existing clients.Troubleshoot and resolve technical...

  • Tech Support Professional

    13 hours ago

    Mangalore, Karnataka, India beBeeTechnical Full time ₹ 8,00,000 - ₹ 16,00,000

    Job OverviewEmpower hospitality professionals to deliver exceptional guest experiences. Our mission is to provide actionable insights and tools to help hoteliers maximize profits.About the RoleProvide technical expertise for escalated support issues, utilizing various tools to diagnose challenges and find solutions for both internal and external...

  • Tech Interview Coach

    2 days ago

    Mangalore, Karnataka, India beBeeCareer Full time ₹ 18,00,000 - ₹ 20,00,000

    Job OpportunityThis role requires you to be based in Bangalore and ready to commute to the office.Working Days - 5.5 daysWe help candidates prepare for top tech interviews with a structured approach.Career accelerator courseEnd to end courses + platformMentorship from experienced professionalsTo date, we have trained 15000+ engineersYour key responsibilities...

  • Product Support Engineer

    4 weeks ago

    Mangalore, Karnataka, India Signzy Full time

    Job Title: Product Support Engineer( L1 )About SignzySignzy is an AI-powered RPA platform designed for financial services. Our platform canautomate even the most complex workflows and decision-making processes into real-time APIs.Powered by Nebula, our no-code AI model builder, and a Fintech API Marketplace with over200+ APIs, Signzy serves 90+ financial...

  • Product Support Engineer

    2 weeks ago

    Mangalore, Karnataka, India Signzy Full time

    Job Title: Product Support Engineer( L1 ) About Signzy Signzy is an AI-powered RPA platform designed for financial services. Our platform can automate even the most complex workflows and decision-making processes into real-time APIs. Powered by Nebula, our no-code AI model builder, and a Fintech API Marketplace with over 200+ APIs, Signzy serves 90+...

  • Support Engineer Specialist

    4 days ago

    Mangalore, Karnataka, India beBeeTechnical Full time ₹ 5,00,000 - ₹ 8,00,000

    About this role:We are seeking a Technical Support Engineer to join our team. As a Junior Technical Support Engineer, you will provide technical assistance to customers and internal teams by troubleshooting, resolving, and documenting issues related to software solutions built on Java and Python.This is an ideal role for early-career engineers passionate...

  • Tech Community Engagement Specialist

    7 hours ago

    Mangalore, Karnataka, India beBeeCommunity Full time ₹ 6,00,000 - ₹ 12,00,000

    Join a dynamic team of innovators and revolutionize the tech education landscape in India.We are building a new-age learning ecosystem grounded in industry projects, world-class mentorship, immersive experiences, and active student communities.As an Associate Community Manager, you will play a crucial role in planning, executing, and delivering student...

  • Quality Assurance Engineer

    4 weeks ago

    Mangalore, Karnataka, India Codingbyts AI-Tech Private Limited Full time

    Company DescriptionCodingbyts AI-Tech Private Limited is a trusted software development company based in Mohali, serving clients worldwide. We specialize in delivering high-quality, robust, and performance-driven solutions, offering services in custom software development, maintenance support, resource outsourcing, and AI-based products. Our dedicated team...

  • Support Engineering Lead

    7 hours ago

    Mangalore, Karnataka, India beBeeLeadership Full time ₹ 20,00,000 - ₹ 35,00,000

    Lead Support Engineering ManagerWe are seeking a seasoned professional to lead our global support engineering team. This is a dynamic role that requires a deep understanding of technical support and customer success.About the Role:Lead a team of L1/L2 support engineers to deliver exceptional customer experiences through technical depth, data-driven...