Networking Engineer

Job Description: Networking Engineer

• Role: Network Engineer Tier-3
• Designation: Senior Engineer – Networking
• Work Location: Mangalore
• Shift: 9 hours per day

About Us
UnifyCX is a transformative AI platform that empowers and enables teams to deliver efficient, exceptional customer experiences. We engineer superhuman customer experiences through a powerful blend of strategy, omnichannel support, analytics, and AI-driven tools like GoTalent.AI, Voice of Customer, and automatic QA. Our outcome-based model prioritizes measurable results for more than 200 client programs serviced today. With a focus on automation, talent enablement, strategic partnerships, and strict data ethics, UnifyCX delivers scalable, personalized, and compliant solutions that create real business impact.

UnifyCX is a certified minority-owned business and an EOE employer who welcomes diversity.

Role Overview

• Network Maintenance & Support:
• Assist in configuring, deploying, and managing WiFi networks using Ruckus, Cambium Networks, and MikroTik equipment.
• Monitor network performance and troubleshoot issues to ensure reliable and secure connectivity. o Support senior network engineers in maintaining network infrastructure, including routers, switches, and access points.
• Network Configuration:
• Participate in the setup and configuration of network devices.
• Implement network security measures and ensure compliance with organizational policies.
• Conduct routine network maintenance and updates.
• Documentation & Reporting:
• Maintain accurate network documentation, including diagrams, configurations, and procedural documentation.
• Assist in preparing network performance reports and analysis.
• User Support:
• Provide technical support to end-users experiencing network issues.
• Collaborate with the support team to resolve network-related problems promptly.
• Continuous Learning:
• Stay updated with the latest developments in networking technologies and best practices.
• Pursue relevant certifications and training opportunities.

Required Skills And Qualifications

• Experience:
• 3 to 5 years of experience in a related field/position.
• Educational Background
• Associate degree or higher in Computer Science, Information Technology, or a related field.
• Technical Skills:
• Fundamental knowledge of networking principles (OSI model, TCP/IP, DNS, DHCP, etc.).
• Experience with or knowledge of Ruckus, Cambium Networks, and MikroTik devices.
• Familiarity with WiFi networking concepts and best practices.
• Proficiency in network troubleshooting tools and techniques.
• Must Requirements:
• Must be willing to work in a fixed USA Day shift, including weekends.
• Must be skilled in outbound customer calls and handling inbound calls from field techs and CS agents.
• Soft Skills:
• Strong analytical and problem-solving abilities.
• Excellent communication (verbal and written) and teamwork skills.
• Ability to manage time effectively and prioritize tasks.

Preferred Skills And Qualifications

• Hands-on experience with network configuration and management.
• Familiarity with network monitoring tools.
• Basic scripting or automation knowledge

Why Join Us?

• Impactful Work: Make a real difference by helping customers solve their technical problems.
• Innovative Environment: Work with cutting-edge technology and be part of a forward-thinking company.
• Supportive Team: Join a team that values your contributions and supports your growth.