Networking Engineer

4 days ago

Mangalore, Karnataka, India Unify CX Full time ₹ 5,00,000 - ₹ 12,00,000 per year

Job Description: Networking Engineer

  • Role: Network Engineer Tier-3
  • Designation: Senior Engineer – Networking
  • Work Location: Mangalore
  • Shift: 9 hours per day

About Us:

UnifyCX is a transformative AI platform that empowers and enables teams to deliver efficient, exceptional customer experiences. We engineer superhuman customer experiences through a powerful blend of strategy, omnichannel support, analytics, and AI-driven tools like GoTalent.AI, Voice of Customer, and automatic QA. Our outcome-based model prioritizes measurable results for more than 200 client programs serviced today. With a focus on automation, talent enablement, strategic partnerships, and strict data ethics, UnifyCX delivers scalable, personalized, and compliant solutions that create real business impact.

UnifyCX is a certified minority-owned business and an EOE employer who welcomes diversity.

Role Overview:

  • Network Maintenance & Support:

o Assist in configuring, deploying, and managing WiFi networks using Ruckus, Cambium Networks, and MikroTik equipment.

o Monitor network performance and troubleshoot issues to ensure reliable and secure connectivity. o Support senior network engineers in maintaining network infrastructure, including routers, switches, and access points.

  • Network Configuration:

o Participate in the setup and configuration of network devices.

o Implement network security measures and ensure compliance with organizational policies.

o Conduct routine network maintenance and updates.

  • Documentation & Reporting:

o Maintain accurate network documentation, including diagrams, configurations, and procedural documentation.

o Assist in preparing network performance reports and analysis.

  • User Support:

o Provide technical support to end-users experiencing network issues.

o Collaborate with the support team to resolve network-related problems promptly.

  • Continuous Learning:

o Stay updated with the latest developments in networking technologies and best practices.

o Pursue relevant certifications and training opportunities.

Required Skills and Qualifications:


• Experience:
• 3 to 5 years of experience in a related field/position.

  • Educational Background

o Associate degree or higher in Computer Science, Information Technology, or a related field.

  • Technical Skills:

o Fundamental knowledge of networking principles (OSI model, TCP/IP, DNS, DHCP, etc.).

o Experience with or knowledge of Ruckus, Cambium Networks, and MikroTik devices.

o Familiarity with WiFi networking concepts and best practices.

o Proficiency in network troubleshooting tools and techniques.

  • Must Requirements:

o Must be willing to work in a fixed USA Day shift, including weekends.

o Must be skilled in outbound customer calls and handling inbound calls from field techs and CS agents.

  • Soft Skills:

o Strong analytical and problem-solving abilities.

o Excellent communication (verbal and written) and teamwork skills.

o Ability to manage time effectively and prioritize tasks.

Preferred Skills and Qualifications:

  • Hands-on experience with network configuration and management.

  • Familiarity with network monitoring tools.

  • Basic scripting or automation knowledge

Why Join Us?

  • Impactful Work: Make a real difference by helping customers solve their technical problems.
  • Innovative Environment: Work with cutting-edge technology and be part of a forward-thinking company.
  • Supportive Team: Join a team that values your contributions and supports your growth.

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