Desktop Engineer

2 days ago

Mangalore, Karnataka, India CARE INFOTECH Full time ₹ 1,44,000 - ₹ 2,16,000 per year

Job Summary:

We are looking for a skilled and customer-focused Desktop Support Engineer to provide technical assistance, troubleshooting, and maintenance for desktops, laptops, peripherals, and software applications. The role involves ensuring smooth IT operations, resolving user issues, and maintaining system reliability.

Key Responsibilities:

  • Install, configure, and maintain desktop computers, laptops, printers, and other IT equipment.
  • Provide first-level technical support for hardware, software, and networking issues.
  • Troubleshoot system errors, application problems, and connectivity issues.
  • Assist with system upgrades, patches, and updates.
  • Maintain IT asset inventory and ensure timely replacement/repair.
  • Set up user accounts, email, and security access as per IT policies.
  • Respond to service requests and incidents via ticketing systems, calls, or onsite support.
  • Coordinate with network/server teams for escalated technical issues.
  • Provide guidance and training to users on IT tools and best practices.
  • Ensure compliance with IT security and data protection policies.

Requirements:

  • Bachelor's degree/diploma in IT, Computer Science, or related field.
  • Proven experience as a Desktop Support Engineer, IT Support, or similar role.
  • Strong knowledge of Windows/Linux/Mac OS environments.
  • Hands-on experience with Microsoft Office, Outlook, and common business applications.
  • Basic understanding of networking (LAN/WAN, TCP/IP, VPN).
  • Knowledge of antivirus, firewalls, and data security best practices.
  • Good problem-solving and communication skills.
  • Ability to work under pressure and handle multiple tasks.

Job Type: Permanent

Pay: ₹12, ₹18,000.00 per month

Work Location: In person

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