
Hiring Technical Support
6 days ago
Key Responsibilities:
- Understand SLA requirements and execute operations as per client expectations.
- Coordinate with vendor teams to deploy Aadhaar Enrolment Centres and ensure smooth functioning.
- Handle branch escalations and provide immediate resolutions.
- Train Aadhaar Operators as per UIDAI guidelines and ensure quality service delivery to customers.
- Monitor branch performance, ensure compliance with UIDAI policies, and conduct surprise audits to maintain standards.
- Prevent fraudulent activities at enrolment centers and resolve technical issues promptly to avoid downtime.
- Maintain proper documentation and submit MIS reports to clients on a daily basis.
- Actively participate in weekly meetings, present progress reports, and suggest process improvements.
- Analyze market trends and competitors to identify potential areas for improvement.
Key Skills Required:
- Fluent in Tamil, English, and Kannada (Mandatory).
- Willingness to travel anywhere in India as per project requirements.
- Strong operations & customer service skills.
- Excellent team & vendor management skills.
- Good interpersonal & relationship-building skills with clients & stakeholders.
- Ability to work independently and collaboratively.
- Strong presentation skills (Excel & PowerPoint).
Contact Details:
Vishal: Available on WhatsApp)
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