Hiring Technical Support

6 days ago

Mangalore, Karnataka, India Veetechnologies Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Key Responsibilities:

  • Understand SLA requirements and execute operations as per client expectations.
  • Coordinate with vendor teams to deploy Aadhaar Enrolment Centres and ensure smooth functioning.
  • Handle branch escalations and provide immediate resolutions.
  • Train Aadhaar Operators as per UIDAI guidelines and ensure quality service delivery to customers.
  • Monitor branch performance, ensure compliance with UIDAI policies, and conduct surprise audits to maintain standards.
  • Prevent fraudulent activities at enrolment centers and resolve technical issues promptly to avoid downtime.
  • Maintain proper documentation and submit MIS reports to clients on a daily basis.
  • Actively participate in weekly meetings, present progress reports, and suggest process improvements.
  • Analyze market trends and competitors to identify potential areas for improvement.

Key Skills Required:

  • Fluent in Tamil, English, and Kannada (Mandatory).
  • Willingness to travel anywhere in India as per project requirements.
  • Strong operations & customer service skills.
  • Excellent team & vendor management skills.
  • Good interpersonal & relationship-building skills with clients & stakeholders.
  • Ability to work independently and collaboratively.
  • Strong presentation skills (Excel & PowerPoint).

Contact Details:

Vishal: Available on WhatsApp)

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