Customer Support

3 days ago

Mangalore, Karnataka, India UnifyCX Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Job Preview: Wireless Technical Support / Customer Support / App SupportRole: Wireless Technical Support / Customer Support / App SupportDesignation: AnalystWork Location: MangaloreShift: 9 hours per day, with fixed shift and 2 days week off.Role OverviewThe Wireless Technical Support / Customer Support / App Support Analyst plays a critical role in delivering exceptional technical assistance to customers using wireless-enabled products, particularly cellular trail cameras, GPS tracking devices, and app-connected outdoor gear. You will troubleshoot connectivity issues, assist with device setup, and guide customers through technical challenges via phone, email, and live chat.Required QualificationsEducation:BCA, BSc Computers, MSc computers and BCOM with computersSkills2+ years of experience in technical support, preferably in wireless communications or IoT devicesFamiliarity with LTE, 3G/4G/5G networks, SIM provisioning, and wireless configurationExperience with mobile apps (iOS/Android) and remote device diagnosticsKey Responsibilities:Provide first-level support for wireless products including cellular trail cameras, tracking systems, and app-integrated devicesDiagnose and resolve issues related to wireless connectivity (e.g. LTE/4G networks), device syncing, app integration, and firmware updatesAssist customers with activation, configuration, and data plan setupTroubleshoot mobile app compatibility, cloud services, and signal strength problemsDocument customer interactions and solutions in CRM softwareCollaborate with product development and engineering teams to escalate unresolved issuesIdentify trends in support requests and recommend product or documentation improvementsMaintain up-to-date knowledge of product line and wireless technologiesProvide feedback for improving user experience across products and servicesCareer ProgressionThis role offers a clear path for career advancement:Junior Analyst -> Analyst -> Senior Analyst -> Team ManagerAlternative paths include Quality Analyst, Trainer, WFM analyst and other specialized roles.This job profile offers a comprehensive learning experience, blending technical knowledge with customer service, preparing you for a successful career in technical support and beyond.Work EnvironmentShifts: 9 hours per day, with fixed shift and 2 days week off.The shifts timings are: Starts at 6:30pm to 3:30am.Team: Work as part of a dynamic team in a supportive, growth-oriented environment.Supportive Culture: Join a team that values collaboration, innovation, and continuous improvement.Continuous Learning: Stay updated with the latest technology trends and product updates to provide the best support possible.Why Join Us?Impactful Work: Make a real difference by helping customers solve their technical problems.Innovative Environment: Work with cutting-edge technology and be part of a forward-thinking company.Supportive Team: Join a team that values your contributions and supports your growth.If you are passionate about technology and enjoy helping others, we would love to have you on our team as a Wireless Technical Support / Customer Support / App Support

  • Customer Support Executive

    5 days ago

    Mangalore, Karnataka, India Cogent E Services Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    This job is provided by Looking for Customer Support Executives Handle calls, resolve customer queries, and provide clear information. Good communication skills required (English/Hindi/Kannada/Malayalam/Tamil/Telugu/Marathi). Freshers can apply too

  • Customer Support Executive

    1 week ago

    Mangalore, Karnataka, India Rapro Solutions Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Handle inbound calls from card members, providing support on account balances, order status, and payment decline reasonsCapture and document customer complaints in a professional and empathetic manner, ensuring accuracy based on the issuer protocolsOffice cab/shuttleFood allowance

  • Tr Customer Support Officer

    3 days ago

    Mangalore, Karnataka, India Mphasis Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Job DescriptionRole: Tr Customer Support Officer - BPOLocation: Pune/MangaloreWho are we looking for?Graduate freshers with excellent communication skillsAnalytical skillsTechnical SkillsOperating the computer- IntermediateMS Office - IntermediateAvaya/Phone Operating skills – BeginnerFluent in Spoken and written English with effective Business...

  • Customer Support Representative

    5 days ago

    Mangalore, Karnataka, India Rapro Solutions Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    Responsibilities:* Manage incoming customer queries via phone, email & chat* Maintain high NPS through timely resolutions* Collaborate with cross-functional teams on process improvementsOffice cab/shuttleHealth insuranceFood allowanceProvident fundAnnual bonus

  • Tech support

    5 days ago

    Mangalore, Karnataka, India UnifyCX Full time

    **Job OverviewAgents are required to handle customer interactions via chat, and ticketing channels to deliver efficient,high-quality support.● Chat Support (billing and technical support):• Engage in real-time customer support via chat, addressing questions, troubleshooting issues, andproviding guidance on product usage, using clear and concise...

  • Customer support officers

    3 days ago

    Mangalore, Karnataka, India Quantean Full time ₹ 2,30,000 - ₹ 2,80,000 per year

    Meet builders, contractors, brokers, and officials to get home loan leads.Promote home loan products in your area by visits, events, and flyers.Find people who are building houses and offer them loans.Work with the team to approve loans and collect documents.Collect and check loan applications on the tablet.Job Types: Full-time, PermanentPay: ₹230,...

  • Tech Support Engineer

    4 days ago

    Mangalore, Karnataka, India Unify CX Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Who We Are:UnifyCX is a transformative AI platform that empowers and enables teams to deliver efficient, exceptional customer experiences. We engineer superhuman customer experiences through a powerful blend of strategy, omnichannel support, analytics, and AI-driven tools like GoTalent.AI, Voice of Customer, and automatic QA. Our outcome-based model...

  • General Support Agent

    4 days ago

    Mangalore, Karnataka, India RAPRO Solutions Full time

    Job Title: General Support AgentLocation: MangaloreJob Type: Full-time Shift: Rotational shiftSalary upto - 4 LPAJob OverviewAgents are required to handle customer interactions via chat, and ticketing channels to deliver efficient, high-quality support.●Chat Support (billing and technical support):•Engage in real-time customer support via chat,...

  • Technical Support Retail

    1 week ago

    Mangalore, Karnataka, India Unify CX Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job Description: Technical Support EngineerRole: Technical Support EngineerDesignation: Graduate Engineering TraineeWork Location: MangaloreShift: 9 hours per day, with shift changes every month.About UsUnifyCX is a transformative AI platform that empowers and enables teams to deliver efficient, exceptional customer experiences. We engineer superhuman...

  • VPN and Antivirus Support Engineer

    4 days ago

    Mangalore, Karnataka, India UnifyCX Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Agents are required to handle customer interactions via chat, and ticketing channels to deliver efficient, high-quality support.●Chat Support (billing and technical support):• Engage in real-time customer support via chat, addressing questions, troubleshooting issues, and providing guidance on product usage, using clear and concise language.• Complete...