Customer support

14 hours ago

Mangalore, Karnataka, India Gatty surgical Full time ₹ 2,40,000 per year

Key Responsibilities:

  • Respond promptly to customer queries via phone, email, or chat.
  • Provide accurate information regarding products, services, and company policies.
  • Identify and resolve customer issues efficiently and effectively.
  • Escalate complex cases to the relevant department or team leader when necessary.
  • Maintain records of customer interactions, transactions, comments, and complaints.
  • Follow up with customers to ensure their issues are fully resolved.
  • Handle returns, exchanges, or service requests as per company procedures.
  • Collect customer feedback and report recurring issues or suggestions for improvement.
  • Meet individual and team performance targets (response time, resolution rate, customer satisfaction score).
  • Collaborate with internal teams (sales, technical, logistics, etc.) to ensure seamless customer service.

Qualifications and Skills:

  • Education: Bachelor's degree or Diploma in any discipline (Business, Communication, or related field preferred).
  • Experience: 0–3 years of experience in customer service, call center, or helpdesk roles.
  • Skills:
  • Excellent communication (verbal and written) and interpersonal skills.
  • Strong problem-solving and conflict-resolution abilities.
  • Proficiency in MS Office and CRM software (e.g., Zendesk, Freshdesk, Salesforce).
  • Ability to multitask and manage time effectively.
  • Patience, empathy, and a customer-first mindset.

Key Attributes:

  • Positive attitude and willingness to learn.
  • Team-oriented and dependable.
  • Strong attention to detail and accuracy.
  • Ability to work under pressure in a fast-paced environment.

Job Type: Full-time

Pay: ₹12, ₹20,000.00 per month

Work Location: In person

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