Customer support

3 days ago

Mangalore, Karnataka, India Gatty surgical Full time

Key Responsibilities:

  • Respond promptly to customer queries via phone, email, or chat.
  • Provide accurate information regarding products, services, and company policies.
  • Identify and resolve customer issues efficiently and effectively.
  • Escalate complex cases to the relevant department or team leader when necessary.
  • Maintain records of customer interactions, transactions, comments, and complaints.
  • Follow up with customers to ensure their issues are fully resolved.
  • Handle returns, exchanges, or service requests as per company procedures.
  • Collect customer feedback and report recurring issues or suggestions for improvement.
  • Meet individual and team performance targets (response time, resolution rate, customer satisfaction score).
  • Collaborate with internal teams (sales, technical, logistics, etc.) to ensure seamless customer service.

Qualifications and Skills:

  • Education: Bachelor's degree or Diploma in any discipline (Business, Communication, or related field preferred).
  • Experience: 0–3 years of experience in customer service, call center, or helpdesk roles.
  • Skills:
  • Excellent communication (verbal and written) and interpersonal skills.
  • Strong problem-solving and conflict-resolution abilities.
  • Proficiency in MS Office and CRM software (e.g., Zendesk, Freshdesk, Salesforce).
  • Ability to multitask and manage time effectively.
  • Patience, empathy, and a customer-first mindset.

Key Attributes:

  • Positive attitude and willingness to learn.
  • Team-oriented and dependable.
  • Strong attention to detail and accuracy.
  • Ability to work under pressure in a fast-paced environment.

Job Type: Full-time

Pay: ₹12, ₹20,000.00 per month

Work Location: In person

  • Customer Support Executive

    7 days ago

    Mangalore, Karnataka, India Cygnus Solutions Full time

    Required a male candidate for Expertise Training Centre having an experience with Customer Support Executive Role or Voice Processer.Job Types: Full-time, PermanentPay: ₹11, ₹29,246.16 per monthBenefits:Food providedHealth insurancePaid time offProvident FundWork Location: In person

  • Customer Support Associate Voice

    1 day ago

    Mangalore, Karnataka, India Unify CX Full time

    Job Title: Customer Support Representative - Voice (Bilingual: English)Location: MangalorePosition Type: Full-TimeShift: Rotational Night shifts (including weekends and holidays)About the Job:We are looking for a Customer Support Representative who speaks Good English to assist customers over the phone. You will help members with court cases, attorney...

  • Customer Support Associate Voice

    1 day ago

    Mangalore, Karnataka, India UnifyCX Full time

    Job Title:Customer Support Representative - Voice (Bilingual: English)Location:MangalorePosition Type:Full-TimeShift:Rotational Night shifts (including weekends and holidays)About The JobWe are looking for aCustomer Support Representativewho speaks Good English to assist customers over the phone. You will help members withcourt cases,attorney services,...

  • Retail Customer Support Executive

    2 weeks ago

    Mangalore, Karnataka, India Altruist Fostering Services Full time ₹ 1,20,000 - ₹ 2,16,000 per year

    *Retail Customer Support Executive* required in a *healthcare brand* located at *Mangaluru (near Falnir)*, Karnataka*Fresher with good communication skill can apply*JD:Greet customers and assist them in finding products that meet their needs*Provide detailed information about products, including specifications, pricing, and benefits*Ensure that the sales...

  • Technical Support

    2 days ago

    Mangalore, Karnataka, India Unify CX Full time

    Job Description: Technical Support EngineerRole: Technical Support EngineerDesignation: Junior AssociateWork Location: MangaloreShift: 9 hours per day, with shift changes every month.About UsUnifyCX is a transformative AI platform that empowers and enables teams to deliver efficient, exceptional customer experiences. We engineer superhuman customer...

  • Customer Service Executive

    2 weeks ago

    Mangalore, Karnataka, India Rapro Solutions Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    We are looking for a International Customer Support Executive to join our team This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to . The role offers Office cab/shuttle

  • VPN and Antivirus Support Engineers

    2 days ago

    Mangalore, Karnataka, India Unify CX Full time

    Who We Are:unifyCX is an emerging Global Business Process Outsourcing company with a strong presence in the U.S., Colombia, Dominican Republic, India, Jamaica, Honduras, and the Philippines. We provide personalized contact centers, business processing, and technology outsourcing solutions to clients worldwide. In nearly two decades, unifyCX has grown from a...

  • Customer Relation Officer

    2 weeks ago

    Mangalore, Karnataka, India Medcity Study Abroad Full time US$ 93,000 - US$ 1,32,000 per year

    Job Title: Customer Relations OfficerLocation: mangaloreJob Type: Full-TimeIndustry: Training and education (Language Academy)Company: Medcity International AcademyJob Summary:We are looking for a proactive and customer-focused Customer Relations Officer (CRO) to join our Language Academy division. The CRO will serve as the primary point of contact for...

  • Technical Support Engineer

    2 days ago

    Mangalore, Karnataka, India Coates Group Full time

    Be Part of Our Next ChapterFor over almost 60 years, our solutions have enabled impactful connections between some of the world's leading brands and their customers. And while we've already done a lot of work we're proud of, we're just getting startedWe're a global technology company focused on creating dynamic, smart, personalised and engaging customer...

  • Technical Support Engineer

    2 days ago

    Mangalore, Karnataka, India Coates Group Full time

    Be Part of Our Next Chapter For over almost 60 years, our solutions have enabled impactful connections between some of the world's leading brands and their customers. And while we've already done a lot of work we're proud of, we're just getting started Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both...