Key Performance Manager for Training

2 weeks ago


Kolkata, West Bengal, India Gear Inc Full time
Job Description

We are seeking a dynamic and motivated Assistant Training Manager to join our growing team in Kolkata, India.

The ideal candidate will assist in developing, implementing, and managing training programs that enhance employee performance, foster career development, and align with organizational goals.

Main Responsibilities:
  • Training Program Development: Collaborate with the Training Manager to design and implement effective training programs tailored to the needs of different teams within the BPO.
  • Facilitation and Delivery: Conduct training sessions and workshops, using various delivery methods (in-person, virtual, e-learning) to engage participants and ensure knowledge retention.
  • Needs Assessment: Assist in conducting training needs assessments and evaluating current training programs to identify gaps and areas for improvement.
  • Performance Tracking: Monitor and assess the effectiveness of training initiatives through feedback, assessments, and performance metrics; suggest enhancements based on findings.
  • Content Creation: Support the development of training materials, manuals, and resources that are current, relevant, and engaging for all levels of staff.
  • Coaching and Mentoring: Provide guidance and support to new trainers and team members, fostering a culture of continuous learning and development.
  • Collaboration: Work closely with various departments to align training initiatives with business objectives and ensure effective onboarding for new hires.
  • Reporting: Maintain training records, prepare reports on training activities, and present findings to senior management to inform strategic decisions.
Requirements:
  • Excellent verbal and written communication skills.
  • Strong presentation and facilitation abilities.
  • Proficient in Microsoft Office Suite and learning management systems (LMS).
  • Analytical mindset with the ability to interpret data and make informed decisions.
  • Strong interpersonal skills and ability to work collaboratively in a team environment.

Salary: ₹800,000 - ₹1,200,000 per annum, depending on experience and qualifications.



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