Strategic Retention Specialist

1 week ago

Surat, Gujarat, India beBeeRetention Full time ₹ 12,00,000 - ₹ 20,00,000
Role Overview:

We are seeking a strategic retention specialist to tackle one of our most critical challenges: reducing user churn and reactivating lapsed listeners.

Key Responsibilities
  • At-Risk User Intervention (Churn Prevention):
    • Identify Churn Signals: Collaborate with the data team to leverage predictive models and your own analysis to identify listeners showing signs of disengagement or a high risk of churning.
    • Lead Qualitative Insights: Go beyond the 'what' to understand the 'why'. Directly engage with at-risk users through surveys and interviews to uncover the root causes of dissatisfaction, forming powerful, testable hypotheses for your strategies.
    • Design & Launch 'Save' Campaigns: Develop and execute proactive, multi-channel campaigns triggered by at-risk behavior. Your goal is to re-engage them before they cancel their subscription.
  • Lapsed User Reactivation (Win-Back Strategy):
    • Own Win-Back Campaigns: Architect and manage the end-to-end strategy for bringing back churned subscribers, including segmenting users based on past listening behavior and time since churn.
    • Craft Irresistible Win-Back Hooks: Go beyond generic discounts. You'll test a creative mix of compelling offers and hyper-personalized content to find the perfect reason for a listener to return.
    • Test and Learn Rigorously: Constantly A/B test offers, messaging, and channels to build a playbook of the most cost-effective methods for reactivating different user cohorts.
  • Analytics & Cross-Functional Collaboration:
    • Measure What Matters: Own and report on the core KPIs for your domain: Churn Rate, Save Rate, Reactivation Rate, and campaign ROI, translating performance data into actionable insights for stakeholders.
    • Be the Voice of Churn to Product: Act as the key feedback loop to the Product and Content teams. You will provide them with clear data and qualitative insights on why users are leaving, helping them prioritize roadmap features that address core churn drivers.
    • Partner with Core Retention: Work closely with the main lifecycle team to ensure a seamless user experience, so your 'save' messages and their 'engagement' messages are perfectly aligned.

What We're Looking For

  • A seasoned retention professional with 4-7 years of focused experience in churn management, user reactivation, or save strategies, ideally within a B2C subscription or mobile app business.
  • A forward-thinking problem-solver who thinks creatively and challenges assumptions.
  • Hands-on campaign execution experience using marketing automation platforms.
  • Analytically sharp, able to dig through data to find opportunities.
  • An experimenter's mindset, skilled at designing and interpreting A/B tests.
  • A genuine interest in music and audio.

  • Strategic Customer Retention Specialist

    4 days ago

    Surat, Gujarat, India beBeeRetention Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

    Customer Success RoleWe strive to deliver exceptional customer experiences, fostering long-term relationships and ensuring customer satisfaction. Our founder-led customer success function has yielded impressive results, including 200+ 5-star reviews and a net negative churn.As we've scaled 10X in the past year, our focus is now on doubling down on existing...

  • D2C Brand Customer Retention Lead

    2 weeks ago

    Surat, Gujarat, India beBeeRetention Full time ₹ 9,00,000 - ₹ 10,00,000

    **Customer Engagement Specialist Wanted!** Job Summary: We are seeking a skilled Customer Engagement Specialist to join our team. As a key member of our D2C brand, you will be responsible for designing and executing customer retention journeys across digital channels. **Key Responsibilities:** Develop and implement personalized CRM campaigns using...

  • Customer Retention Marketing Specialist

    3 days ago

    Surat, Gujarat, India beBeeRetention Full time ₹ 90,00,000 - ₹ 1,20,00,000

    Job Overview We are seeking an experienced Marketing Professional to spearhead customer retention strategies and drive long-term growth. The ideal candidate will have expertise in data-driven marketing, customer segmentation, and loyalty programs, with a focus on delivering seamless and engaging customer experiences. Key Responsibilities: Develop and...

  • Strategic HR Professional

    3 hours ago

    Surat, Gujarat, India beBeeHumanResource Full time ₹ 9,00,000 - ₹ 13,50,000

    Compensation and Benefits SpecialistKey Responsibilities:Develop and implement employee benefits packages to enhance job satisfaction and retentionDesign fair and transparent performance evaluation processes, including quarterly/annual reviews and 360° feedbackEstablish HR policies and procedures that promote a positive work environment and ensure...

  • User Retention Expert

    5 days ago

    Surat, Gujarat, India beBeeRetention Full time ₹ 75,00,000 - ₹ 1,50,00,000

    Job Title: Radiation SpecialistWe are seeking an expert in preventing user churn and reactivating lapsed listeners. Your mission is to develop strategies to save users or bring them back home.This hands-on role requires a problem-solver who loves to run experiments, analyze data, and see a direct impact on the size of our user base.Main...

  • Cluster Head

    3 weeks ago

    Surat, Gujarat, India Strategic Talent Partner Full time

    We're looking for a Cluster Servicing Manager, you will be responsible for overseeing and nurturing a team of 50-60 direct and indirect members, while also taking ownership of revenue generation from a substantial customer base. Your primary focus will be on fostering a best-in-class client servicing environment, driving revenue growth, and ensuring the team...

  • Employee Experience Specialist

    7 days ago

    Surat, Gujarat, India beBeeExperience Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

    Employee Experience Specialist RoleJob OverviewWe are seeking an Employee Experience Specialist to enhance the overall employee experience across our organization. This role will focus on designing and implementing engagement programs, surveys, and transparent communication initiatives to drive employee satisfaction and retention.Key ResponsibilitiesEmployee...

  • Strategic Talent Acquisition Specialist

    1 week ago

    Surat, Gujarat, India beBeeTalent Full time ₹ 40,00,000 - ₹ 80,00,000

    Unlock Your Potential as a Strategic Talent Acquisition SpecialistWe are seeking an ambitious and experienced talent acquisition professional to join our team as a Lead Recruiter/Recruitment Manager. As a key member of our recruitment team, you will play a crucial role in shaping the future of our organization by identifying, attracting, and retaining top...

  • Strategic Procurement Specialist

    2 weeks ago

    Surat, Gujarat, India beBeeContractManagement Full time ₹ 13,26,096 - ₹ 24,69,129

    Job Title: Strategic Procurement SpecialistPosition Overview:We are seeking a seasoned professional to support our procurement efforts in the oil and gas industry. The ideal candidate will have extensive experience in contracts management, with a proven track record of success in developing and deploying assessment programs.Key Responsibilities:Develop and...

  • Building Strategic Partnerships

    1 day ago

    Surat, Gujarat, India beBeePartnership Full time ₹ 15,00,000 - ₹ 20,00,000

    Strategic Partnership DeveloperStar Software has emerged as a pioneer in automating comprehensive finance operations. Our cutting-edge solutions leverage Intelligent Document Processing (IDP), Artificial Intelligence (AI), Optical Character Recognition (OCR), and Robotic Process Automation (RPA) to guarantee exceptional accuracy, efficiency, and seamless...