Cluster Head

2 weeks ago

Surat, Gujarat, India Strategic Talent Partner Full time

We're looking for a Cluster Servicing Manager, you will be responsible for overseeing and nurturing a team of 50-60 direct and indirect members, while also taking ownership of revenue generation from a substantial customer base. Your primary focus will be on fostering a best-in-class client servicing environment, driving revenue growth, and ensuring the team operates at optimal efficiency.
• Client Experience: Lead the servicing cluster to deliver outstanding client experiences, ensuring every touchpoint reinforces trust and satisfaction.
• Revenue Ownership: Own the cluster's P&L by identifying revenue growth opportunities and driving strategic upselling initiatives.
• Team Development: Build, mentor, and empower high-performing teams in a culture of continuous growth, collaboration, and excellence.
• Client Insight & Feedback: Conduct meaningful client interactions to extract actionable insights on services and products, and channel this feedback to internal teams for improvement.
• Innovative Solutions: Leverage data-driven insights to design and implement innovative, scalable servicing models that boost operational efficiency and elevate customer satisfaction. Key Skills:
• Client Engagement & Tele-Sales Expertise: Skilled in handling clients with a consultative approach and applying effective tele sales techniques to drive business outcomes.
• Analytical Thinking & Problem Solving: Quick thinker with strong problem-solving abilities to address challenges efficiently.
• Effective Communication: Excellent verbal communication paired with active listening to ensure clear understanding and impactful interactions.
• Strategic Vision: Forward-thinking with the ability to anticipate customer needs and identify new business opportunities.
• Team Leadership & Interpersonal Skills: Proven ability to lead, motivate, and collaborate with teams while fostering a positive and productive work environment.
• Data Analysis & Reporting: Competent in interpreting data and managing reports to support strategic decisions and performance tracking. Experience and Education:
• MBA graduate with strong academics
• 5+ yrs. of experience in Sales / Servicing / Retention
• Preference for candidates with team handling experience of 25+ team members in last 3yrs

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