Database Support Professional
3 days ago
We are a trusted Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help our clients anticipate what's next. Our offerings and proven solutions create a unique competitive advantage for our clients by giving them the power to see beyond and rise above.
Our disruptor's mindset, commitment to client success, and agility to thrive in the dynamic environment have enabled us to sustain our growth momentum. With a global team of 23,500+ members located in 19 countries, we've been instrumental in helping market leaders transform their industries.
Award-Winning Employer
Persistent has been recognized as a Leader in the ISG Provider LensTM Digital Engineering Services Quadrant Report for the U.S. and Europe 2024. We were also recognized for excellence in governance and executive leadership in Institutional Investor's 2024 Asia Executive Team Survey.
About the PositionJob OverviewThis role involves providing level 2 support to global customers over technical issues on IBM Netezza Performance Server and IBM Integrated Analytics System appliances. You will be responsible for resolving complex technical issues, providing RCA, and implementing solution/workarounds.
The ideal candidate should have experience with DB2 LUW and be able to work in a 24x7 rotational shift environment, including weekend shifts. A full-time employment opportunity is available.
Key Responsibilities- L2 level support to global customers over technical issues on IBM Netezza Performance Server and IBM Integrated Analytics System appliances.
- Providing RCA, solution/workarounds over variety of technical issues on IBM Netezza Performance Server and IBM Integrated Analytics System DW appliances.
- Installations such as –Admin web console, Analytic tools, server/client certification etc.
- Upgrades such as -Netezza Performance Server software, Netezza Performance Server Replication System (Standalone/clustered)
- Activities such as System Expansion.
- Helping customers in all maintenance tasks.
- Collaboration with developer and providing additional inputs for bug fixing.
- Technical issue management & knowledgebase contributions, documentations.
- Online /Offline Customer support and relationship management.
- A competitive salary of ₹800,000 - ₹1,200,000 per annum.
- A culture focused on talent development with quarterly promotion cycles and company-sponsored higher education and certifications.
- Opportunity to work with cutting-edge technologies.
- Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards.
- Annual health check-ups.
- Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents.
We foster a values-driven and people-centric work environment that enables our employees to accelerate growth, both professionally and personally. Our collaborative innovation approach prioritizes diversity and work-life wellbeing at the core. Let's unleash your full potential together.
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