Technical Support Professional

1 month ago


Pune, Maharashtra, India Right Move Staffing Solutions Private Limited Full time

Job Description

We are seeking a highly skilled Technical Support Professional to join our team at Right Move Staffing Solutions Private Limited. As a key member of our support team, you will be responsible for providing exceptional technical support and guidance to our customers.

Responsibilities

  • To provide Level 1 and Level 2 support for ERP systems like SAP or Oracle Apps.
  • To troubleshoot and resolve technical issues related to application functionality and performance.
  • To perform root cause analysis and implement effective solutions.
  • To conduct data analysis and collation to identify trends and potential issues.
  • To utilize support tools like SQL Developer and Putty to diagnose and resolve problems.
  • To work closely with end-users to understand their requirements and provide timely assistance.
  • To document support procedures and knowledge base articles.
  • To participate in on-call rotations to provide after-hours support.
  • To stay up-to-date with the latest technologies and industry trends.

Requirements

We are looking for an individual with:

  • 4-8 years of experience in application support, preferably in the SCM, Logistics, or Warehouse Management domain.
  • A strong understanding of ERP systems like SAP or Oracle Apps.
  • Experience with WMS products like Red Prairie, Manhattan, or SAP EWM.
  • Proficiency in SQL and database querying.
  • Familiarity with Unix/Linux environments.
  • Strong problem-solving and analytical skills.
  • Excellent communication and interpersonal skills.
  • The ability to work independently and as part of a team.

Preferred Qualifications

  • Experience with manual test planning and execution.
  • Knowledge of scripting languages (e.g., Python, Perl).
  • Experience with ITIL frameworks.

About the Job

This is a full-time position with a competitive salary range of $60,000 - $90,000 per annum, depending on experience and qualifications.



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