Technical Support Professional
1 month ago
Job Description
We are seeking a highly skilled Technical Support Professional to join our team at Right Move Staffing Solutions Private Limited. As a key member of our support team, you will be responsible for providing exceptional technical support and guidance to our customers.
Responsibilities
- To provide Level 1 and Level 2 support for ERP systems like SAP or Oracle Apps.
- To troubleshoot and resolve technical issues related to application functionality and performance.
- To perform root cause analysis and implement effective solutions.
- To conduct data analysis and collation to identify trends and potential issues.
- To utilize support tools like SQL Developer and Putty to diagnose and resolve problems.
- To work closely with end-users to understand their requirements and provide timely assistance.
- To document support procedures and knowledge base articles.
- To participate in on-call rotations to provide after-hours support.
- To stay up-to-date with the latest technologies and industry trends.
Requirements
We are looking for an individual with:
- 4-8 years of experience in application support, preferably in the SCM, Logistics, or Warehouse Management domain.
- A strong understanding of ERP systems like SAP or Oracle Apps.
- Experience with WMS products like Red Prairie, Manhattan, or SAP EWM.
- Proficiency in SQL and database querying.
- Familiarity with Unix/Linux environments.
- Strong problem-solving and analytical skills.
- Excellent communication and interpersonal skills.
- The ability to work independently and as part of a team.
Preferred Qualifications
- Experience with manual test planning and execution.
- Knowledge of scripting languages (e.g., Python, Perl).
- Experience with ITIL frameworks.
About the Job
This is a full-time position with a competitive salary range of $60,000 - $90,000 per annum, depending on experience and qualifications.
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