Technical Support Engineer
4 weeks ago
TQuanta Technologies Pvt. Ltd. is seeking an experienced Technical Support Engineer to join our team
Job Summary
This is a full-time position that requires a strong understanding of IT service management principles and practices, as well as excellent communication and technical skills. You will be responsible for providing technical support and guidance to users, resolving issues and answering questions related to our IT services.
Main Responsibilities:
- Provide technical support and guidance to users, resolving issues and answering questions related to our IT services.
- Implement and manage our IT service management system, including configuration, customization, and integration with other systems.
- Develop and maintain documentation related to our IT services, including workflows, approval matrices, and platform standards.
- Collaborate with cross-functional teams to ensure seamless delivery of IT services.
Requirements:
- Bachelor's degree in Computer Science or related field.
- 5+ years of experience in IT service management, preferably with BMC Helix ITSM.
- Excellent communication and technical skills.
- Ability to work independently and collaboratively as part of a team.
Estimated Salary: ₹1,200,000 - ₹1,800,000 per annum
About the Role
This role offers a unique opportunity to work with a leading technology company and contribute to the development of our IT service management capabilities. If you are a motivated and skilled professional looking for a new challenge, please submit your application.
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