Technical Support Professional

5 days ago


Pune, Maharashtra, India Mindpool Technologies Full time

Mindpool Technologies Limited is a renowned development and digital marketing firm with a decade-long experience in designing tailored strategies and solutions for businesses.

About the Role

We are seeking an experienced Technical Support Professional to join our team as an Infrastructure Systems Specialist. The successful candidate will be responsible for providing top-notch support for our applications, servers, and infrastructure, ensuring seamless operations and high-quality services.

Key Responsibilities
  • Provide technical support for Windows servers, IIS, .Net applications, and monitoring tools;
  • Analyze and troubleshoot system issues, including performance metrics, event logs, and server configurations;
  • Collaborate with cross-functional teams to resolve complex technical problems;
  • Develop and implement process improvements to enhance overall efficiency;
  • Stay up-to-date with industry trends and best practices to maintain our competitive edge;
Requirements

To be considered for this role, you must possess:

  • A Bachelor's Degree in Computer Science or a related field;
  • At least 3 years of experience in IT, with a focus on application/infrastructure monitoring, Windows servers, and .Net support;
  • Proficiency in ITSM tools, such as ServiceNow, and excellent communication skills;
  • International support experience, preferably in the US or Europe;
  • Familiarity with Azure, Active Directory, and Domain Controllers;
  • Basic knowledge of ITIL framework (V3.0 foundation certificate is a plus);
  • Excellent verbal/oral communication skills;
  • Self-motivation and a strong desire to learn and grow;
Salary Information

The estimated salary range for this position is $80,000 - $110,000 per year, depending on qualifications and experience.

Please note that Mindpool Technologies offers a competitive benefits package, including health insurance, retirement plan, and paid time off.



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