Senior Technical Support Manager
5 days ago
We are a leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns annually. Our team has expanded significantly, with nearly 5,000 employees worldwide.
About the Role
As Senior Technical Support Manager, you will lead a team of technical support professionals to deliver high-quality technical assistance to customers. Your responsibilities include overseeing day-to-day operations, implementing efficient support processes, and collaborating with cross-functional teams to enhance customer satisfaction.
Key Qualifications
To succeed in this role, you should have a Bachelor's degree in a relevant technical field, strong technical aptitude, and expertise in troubleshooting software and hardware issues. You should also possess exceptional leadership and team management skills, as well as excellent communication and interpersonal skills.
Salary Range
The estimated salary for this position is $120,000 - $180,000 per annum, depending on location and experience.
Benefits
Avalara offers a comprehensive benefits package, including health insurance, retirement plans, and paid time off. We also provide opportunities for professional growth and development.
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