Technical Infrastructure Professional
2 days ago
Energy Exemplar is looking for an experienced Technical Infrastructure Professional to join our team. As a key player in our technical support team, you will be responsible for ensuring the reliability, performance, and security of our cloud-based infrastructure.
About the PositionYou will work closely with our clients to provide technical support and guidance, helping them get the most out of our software solutions in their operations.
Key Accountabilities and Duties- Investigate and resolve technical issues reported by clients through research and issue escalation.
- Collaborate with internal teams to troubleshoot and resolve complex technical problems related to Energy Exemplar's product portfolio.
- Work directly with customers to resolve their issues via phone, ticketing system, and remote sessions.
- Manage support cases according to our Service Level Agreement (SLA).
- Document solutions, procedures, and troubleshooting steps for internal knowledge sharing and client support.
- Stay up-to-date on emerging technologies, trends, and best practices in cloud computing and energy markets.
- Participate in on-call rotation and provide after-hours support as needed to address urgent client issues.
- Experience working in a technical support role, preferably in a cloud environment.
- Effective communication skills to interact with clients and internal teams.
- Knowledge of cloud platforms like AWS, Azure, or Google Cloud Platform, including compute, storage, networking, and security services.
- Proficiency in scripting and automation using languages like Python, Bash, or PowerShell.
- Familiarity with Debugging tools (Postman / Azure App insights).
- Understanding of networking concepts, protocols, and security best practices.
- Problem-solving skills to succeed in a fast-paced environment.
$90,000 - $125,000 per year, based on experience.
Additional Benefits- Opportunities for professional growth and development.
- A supportive team environment.
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