Technical Support Operations Lead
5 days ago
Avalara is a leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns annually.
Job OverviewThe Senior Manager, Technical Support will lead a team of technical support professionals to deliver high-quality assistance to customers. This role involves overseeing day-to-day operations, implementing efficient support processes, and collaborating with cross-functional teams to enhance customer satisfaction.
Key Responsibilities- Oversee the technical support department's daily operations
- Develop and implement strategies to improve support services and optimize customer experience
- Collaborate with cross-functional teams to enhance customer satisfaction
- Bachelor's degree in a relevant technical field (e.g., Computer Science, Information Technology)
- Strong technical aptitude and expertise in troubleshooting software and hardware issues
- Exceptional leadership and team management skills, with the ability to motivate and inspire a technical support team
- Excellent communication and interpersonal skills, both written and verbal
This estimate is based on industry standards for similar positions in the same location. The actual salary may vary depending on factors such as location, experience, and performance.
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