Technical Operations Lead

1 week ago


Pune, Maharashtra, India Avalara Full time
Avalara: Defining Tax and Tech
We are a pioneering company that has built an industry-leading cloud compliance platform. Our team is passionate about delivering innovative solutions to complex problems.

About the Job
In this role, you will be responsible for managing a team of technical support professionals to ensure delivery of high-quality technical assistance to customers. You will oversee day-to-day operations, implement efficient support processes, and collaborate with cross-functional teams to enhance customer satisfaction.

Responsibilities
Your key responsibilities will include:
* Leading a team of technical support professionals
* Overseeing day-to-day operations
* Implementing efficient support processes
* Collaborating with cross-functional teams

Requirements
To succeed in this role, you should have a Bachelor's degree in a relevant technical field, strong technical aptitude, and expertise in troubleshooting software and hardware issues. You should also possess exceptional leadership and team management skills, as well as excellent communication and interpersonal skills.

Estimated Salary
The estimated salary for this position is $140,000 - $200,000 per annum, depending on location and experience.

Why Join Avalara?
Avalara offers a dynamic work environment, opportunities for professional growth and development, and a comprehensive benefits package.

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