Netsuite Technical Support Professional

3 weeks ago


Pune, Maharashtra, India Staff4Me Full time
About Staff4Me

We are a company dedicated to providing exceptional services and solutions to our clients. Our team of experts is passionate about delivering high-quality support and assistance.

Job DescriptionTechnical Support Analyst

This role involves providing technical support and troubleshooting assistance to end-users utilizing the Netsuite ERP system. The ideal candidate will work closely with both technical and non-technical teams to resolve issues, answer questions, and provide guidance on system usage.

The key responsibilities of this position include:

  • User Support: Respond to user inquiries, identify and troubleshoot issues, and provide resolutions in a timely manner.
  • Collaboration: Work with cross-functional teams to gather requirements and provide system enhancements and customization recommendations.
  • System Configuration: Assist with system configurations, data imports/exports, and system integrations.
  • Monitoring: Monitor system performance, identify and resolve any operational or technical issues.
  • Documentation: Maintain accurate documentation of user issues, resolutions, and system processes.
  • Training: Provide end-user training and support on system functionalities and best practices.

We are looking for a highly skilled and detail-oriented individual who can effectively communicate technical concepts to non-technical users. Strong knowledge of Netsuite functionality, including modules such as Financials, Inventory, Order Management, and CRM, is essential. Experience with system configurations, data imports/exports, and system integrations is also required.

Requirements
  • Education: Bachelor's degree in Computer Science, Information Systems, or a related field.
  • Experience: With 3 years of experience providing technical support and troubleshooting for Netsuite or a similar ERP system.
  • Skills: Strong problem-solving and analytical skills, excellent communication and interpersonal skills, and ability to work independently and as part of a team in a fast-paced environment.
Estimated Salary: $65,000 - $85,000 per year

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