
Customer Success Expert
15 hours ago
Ride the wave of innovation as a strategic builder. Tired of traditional roles that are reactive or chaotic? We're building an AI-native system of intelligence for enterprise sales teams, and we need high-agency professionals to own delivery for top accounts.
This is not a ticketing job. You'll collaborate with our founders, product, and engineering teams to:
- Drive customer outcomes through data-driven insights
- Develop reusable playbooks for scalable success
- Influence the product roadmap based on real customer needs
Why Join Us?
- Huge ownership, fast growth, and zero bureaucracy in an early-stage team
- World-class founders backed by top VCs & founders
- AI-native approach: we're building from the ground up
- Clients love us, and post-PMF expansion is already happening
- A learning rocketship: GenAI + behavior science + full GTM exposure
- ESOPs for skin in the game from day one
- Manage onboarding and ongoing success for top enterprise accounts
- Solve problems quickly, anticipating customer needs before they arise
- Influence product development through actionable customer insights
- Track key performance indicators like health, adoption, renewals, and upsell signals
- Collaborate with Sales/Marketing for expansion plays
- Bullish build-out of CS processes, content, and playbooks from scratch
- A seasoned professional with ~3 years in CS / client delivery / consulting / ops
- Calm under pressure, navigating ambiguity without flinching
- Proactive, scrappy, hands-on thinking like an owner
- Passionate about being part of a team shaping the future of work
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