Sales and Customer Success Trainer

16 hours ago


Kottayam, Kerala, India beBeeTrainer Full time ₹ 15,00,000 - ₹ 20,00,000
Job Title: Sales and Customer Success Trainer

At the heart of our organization lies a need for exceptional individuals to spearhead training initiatives. As a key player in this endeavor, you will develop comprehensive programs and materials for sales and customer success teams.

Responsibilities:

  • Create training content, including cheat sheets, videos, and manuals, to facilitate knowledge acquisition among team members.
  • Design a 'Hose Finder' and 'Hose Assembly Code Finder' tool to enhance operational efficiency.
  • Develop and update cheat sheets for hose fittings, chemical resistance charts, and conversion tables to ensure seamless collaboration.
  • Conduct training sessions on various topics, ensuring that team members possess the necessary skills to excel in their roles.

Key Performance Indicators:

  • Learning Management System (LMS) Optimization: Regularly assess and suggest improvements to optimize the LMS's effectiveness.
  • Training Delivery: Provide high-quality training sessions via the LMS.
  • Process Improvement: Define parameters to analyze past customer history and incorporate findings into training programs.
  • Collaboration and Feedback: Work with cross-functional teams to identify training needs and gaps, fostering a culture of continuous improvement.

Benefits of This Role:

  • Opportunities for Professional Growth: Develop your expertise as a trainer and contribute to the growth of our organization.
  • Collaborative Environment: Work closely with diverse teams to achieve common goals.
  • Autonomy and Responsibility: Enjoy the freedom to design and deliver training programs while taking ownership of their success.

Requirements:

  1. Proven Experience: A minimum of 3 years of experience in sales, customer success, or a related field.
  2. Excellent Communication Skills: Ability to effectively communicate complex ideas to diverse audiences.
  3. Technical Proficiency: Familiarity with Learning Management Systems and willingness to learn new tools.


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