
Customer Success Solutions Specialist
1 day ago
We are seeking a highly skilled professional to fill the role of Gainsight Consultant. As a key member of our team, you will act as a technical and functional expert on Gainsight, supporting customer success strategy. You will partner with global Professional Services and Operations teams to design, implement, and optimize Gainsight solutions for internal and client-facing use cases.
This role is a mix of technical configuration, integration, and business alignment – requiring you to understand customer success processes, translate them into Gainsight capabilities, and ensure seamless adoption. You will be stakeholder-facing, collaborating across Product, Customer Success, and Technical teams.
The ideal candidate will have experience in CRM / Customer Success platforms, with at least 2+ years of direct Gainsight experience. Strong background in Gainsight Administration, Configuration, and Integration is essential.
- Act as the subject matter expert (SME) on Gainsight for our team.
- Own the configuration, customization, and administration of Gainsight across multiple business units.
- Design and implement business processes, playbooks, and workflows in Gainsight to drive customer engagement and retention.
The following responsibilities are critical to the success of this role:
- Manage integration of Gainsight with other enterprise systems.
- Partner with Customer Success, Product, and Data teams to define KPIs, dashboards, and reports that deliver actionable insights.
- Work with business stakeholders to translate needs into Gainsight solutions, balancing technical feasibility and business outcomes.
We offer a dynamic work environment where you will have opportunities to grow and develop your skills. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional results, we encourage you to apply for this exciting opportunity.
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