Senior Associate Customer Success

3 weeks ago

Kottayam, Kerala, India Joveo Full time

We're Hiring "Senior Associate Customer Success"

About the Job

As a Senior Associate Customer Success, you will act as the key liaison between the company and our clients. You will manage high-value relationships, ensure client satisfaction, oversee engagement strategies, and support cross-functional teams in delivering impactful solutions. This role demands strong communication skills, problem-solving ability, and a deep understanding of client service excellence.

Key Responsibilities

  • Build and maintain strong, long-term relationships with assigned clients.
  • Serve as a primary point of contact for escalated client needs and inquiries.
  • Understand client goals and proactively identify opportunities for upsell, cross-sell, or process optimization.
  • Collaborate with internal teams (product, sales, operations, etc.) to ensure delivery of seamless client experiences.
  • Lead regular check-ins, performance reviews, and engagement reporting with clients.
  • Develop and execute tailored engagement strategies to increase satisfaction and retention.
  • Track client feedback and work with relevant teams to implement improvements.
  • Mentor and support junior associates and contribute to team knowledge sharing.

Qualifications

  • 2 years of experience in client success, account management, or customer experience roles.
  • Excellent verbal and written communication skills.
  • Proven ability to manage multiple client relationships and meet KPIs.
  • Strong problem-solving and organisational skills.
  • Experience using CRM or client management tools (e.g., Salesforce, HubSpot, Zoho).
  • Empathy, patience, and a genuine passion for creating positive client experiences.

Nice to Have

  • Experience working in HR tech or advertising technology.
  • Previous experience in a client-facing role with high-growth or startup environments.

About Joveo:

As the global leader in AI-powered, high-performance recruitment marketing, Joveo is transforming talent attraction and recruitment media buying for the world's largest employers, staffing firms, RPOs, and media agencies. The Joveo platform enables businesses to attract, source, engage, and hire the best candidates on time and within budget.

Backed by marquee investors like Nexus Ventures Partners, Joveo has been featured in Inc. Magazine's List of America's Fastest-Growing Private Companies for three years in a row.

Powering millions of jobs every day, Joveo's data-driven recruitment marketing platform uses advanced data science and machine learning to dynamically manage and optimise talent sourcing and applications across all online channels while providing real-time insights at every step of the job seeker journey, from click to hire.

For more information about Joveo's award-winning platform, visit www.joveo.com

Competitive Benefits:

We're an exciting and dynamic startup company with a competitive salary, stock options, and a comprehensive benefit package. We've also got an enthusiastic and supportive work environment and strive to keep our employees healthy, happy and productive.

Joveo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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